Remote Case Manager – Autism Therapy Coordination (Full-Time, EST)

We're hiring a Case Manager to coordinate care for families receiving ABA therapy for children with autism. You'll be the single point of contact connecting families, Behavior Technicians, and clinical supervisors—managing schedules, resolving last-minute changes, and ensuring every authorized therapy hour reaches the child.

What you'll do:

• Build and rebuild therapy schedules across multiple families and technicians daily

• Handle cancellations and rescheduling under pressure, often with minimal notice

• Serve as the primary contact for families navigating a sensitive, emotional journey

• Track therapy hours authorized by insurance against hours actually delivered (utilization tracking)

• Manage multiple stakeholders: families, clinical supervisors, field staff

• Work across Google Workspace, Microsoft 365, shared calendars, and spreadsheets

What we need:

• Fluent English (spoken and written, C1 level min) – direct contact with US families and clinicians

• Full-time availability, Monday–Friday, Eastern Time (US)

• Strong organizational skills and comfort with complex scheduling

• Ability to stay calm under pressure and adapt quickly

• Genuine communication skills: warmth with families + clarity with clinical teams

• Real digital literacy (not just familiarity—comfort building reports and tracking metrics)

• Proactive follow-up instincts; you don't wait to be reminded

Nice to have:

• Prior experience in ABA, autism services, or behavioral health

• Familiarity with practice management software or CRM platforms

• Knowledge of insurance authorization workflows

• Spanish language skills (serves our Hispanic families)

This role is operationally demanding and emotionally present—not a back-office admin job. The success measure is simple: utilization. If you thrive coordinating under real-time constraints and have genuine empathy for families in transition, we want to hear from you.

No prior case management experience required—we train. What matters is your system, your calm under chaos, and your commitment to not letting a single hour fall through the cracks.