Remote Channel Training Administrator

Job Summary: Provides support for warranty operations. We are looking for a talented Remote Channel Training Administrator to join our Distribution business Remote work with possibility to travel if needed Work hours: 8:00 AM – 5:00 PM, Monday through Friday, based on the employee’s local time zone. Will make an impact in the following ways: • Process warranty related information in appropriate databases under limited supervision • Respond to request in a timely manner, performing due diligence checks prior to updates • Communicate with stakeholders to gather information in order to properly process requests • Manage the One-Off Authorization inbox, Templates and Rules and respond or redirect additional email traffic • Communicate with Channel Readiness and Training teams effectively to document training needs and training availabilities • Administrator for all Special Trainings – create classes in CST, monitor enrollments, email training links to students and close courses In order to be successful in this role you will need the following: • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences • Ensures accountability - Holding self and others accountable to meet commitments • Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels • Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented • Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution • Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement • Values differences - Recognizing the value that different perspectives and cultures bring to an organization Core Responsibilities: Manage the One-Off Authorization inbox, Templates and Rules. Respond or redirect the additional email traffic. Communicate with Channel Readiness and Training teams effectively to document training needs and training availabilities. Administrator for all Special Trainings – create classes in CST, monitor enrollments, email training links to students and close courses. Requirements for role: Independent worker Willingness to learn Preferences for role: Familiarization with Cummins systems and processes preferred Warranty experience preferred Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.