REMOTE - Client Service Manager - Medical Malpractice

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are seeking a remote Client Service Manager to join our Medical Malpractice team and deliver exceptional service to healthcare clients and professional liability insureds. This role is ideal for an experienced insurance professional with a strong understanding of medical malpractice Who can effectively manage a specialized book of business in a fast-paced environment.

The Client Service Manager is accountable for delivering high-quality and efficient service through the day-to-day management of assigned accounts, serving as the primary client contact and owner of the renewal process. This individual will collaborate closely with producers, carriers, and clients to ensure the best possible coverage solutions are delivered accurately and on time.

As a fully remote position, candidates must be self-motivated, highly organized, and capable of working independently. Team members currently operate on either 8:00 a.m. - 4:30 p.m. CST or 8:00 a.m. - 4:30 p.m. EST, and the selected candidate will be expected to align with one of those schedules.

How you'll make an impact

• Manage an assigned portfolio of medical malpractice and healthcare-related accounts.
• Lead the renewal process to ensure the best possible insurance solutions are delivered in a timely and professional manner.
• Build, maintain, and strengthen client relationships through proactive service and consultative support.
• Serve as the primary contact for clients regarding policy servicing, renewals, endorsements, and coverage questions.
• Provide expertise on claims-made policy forms, coverage triggers, retroactive dates, extended reporting provisions, and related liability issues.
• Prepare applications, marketing submissions, proposals, binders, and policy documentation.
• Review policies for accuracy and ensure coverage aligns with client needs.
• Maintain complete and accurate client records within agency management systems.
• Utilize technology and workflow tools to maximize efficiency and enhance the client experience.
• Effectively manage competing priorities while maintaining a high level of accuracy and responsiveness.

#Remote

About you

Skills for Success

• Strong knowledge of medical malpractice insurance and claims-made coverage structures.
• Ability to explain complex coverage concepts to clients in a clear and meaningful way.
• Excellent organizational skills and attention to detail.
• Strong client relationship management and communication skills.
• Ability to prioritize multiple deadlines and work independently in a remote setting.
• Collaborative mindset with a commitment to delivering exceptional client service.

Requirements

• Active Property & Casualty (P&C) Insurance License.
  • Current resident state is flexible; additional state licenses will be obtained as needed.
• Minimum 3+ years of commercial insurance account management or client service experience.
• Direct experience with medical malpractice insurance is strongly preferred.
• Candidates without direct medical malpractice experience must possess a strong working knowledge of claims-made liability forms and coverage structures.
• Experience servicing and writing commercial insurance lines, including:
  • Claims-Made Liability
  • Professional Liability
  • General Liability
  • Property
  • Workers Compensation
• Experience using:
  • EPIC
  • Salesforce
  • Indio
  • Adobe E-Sign
• Demonstrated ability to work successfully in a fully remote environment with minimal supervision.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)