Remote Client Service Specialist

Sutherland Breezy Sutherland Breezy is a people-first organization dedicated to redefining how remote work and client support come together. We believe exceptional client experiences start with exceptional teams and that’s exactly what we build every day. As a fully remote company, we empower our employees to work confidently from anywhere, connect meaningfully with clients, and thrive in a culture built on trust, inclusion, and professional growth. If you’re passionate about helping others, communicating clearly, and working in an environment that values integrity and innovation, we’d love to have you on our team. Position Overview The Remote Client Service Specialist acts as the front line of support for our valued clients — providing fast, accurate, and empathetic assistance across multiple communication channels. You’ll be the bridge between our clients and internal teams, ensuring every issue is handled promptly, every question is answered, and every interaction reflects our standard of excellence. This role is perfect for individuals who are tech-savvy, detail-oriented, and genuinely enjoy building positive relationships in a remote environment. Key Responsibilities Respond to client inquiries via email, phone, and chat with professionalism and empathy. Provide accurate information, solutions, and follow-ups based on company policies and client needs. Document all client interactions in the CRM system with clarity and accuracy. Collaborate with HR, Operations, and Technical Support to resolve client concerns efficiently. Identify opportunities to improve processes and client satisfaction. Represent Sutherland Breezy HR with integrity, reliability, and a commitment to excellence. Qualifications 1–3 years of experience in client services, customer success, or administrative support (remote experience preferred). Excellent verbal and written communication skills with strong attention to detail. Comfortable managing multiple tasks and priorities in a fast-paced remote setting. Proficiency with tools such as Zoom, Microsoft Teams, Google Workspace, and CRM platforms. Self-driven, reliable, and adaptable to changing client needs. Preferred Skills Familiarity with Breezy HR, Salesforce, or Zendesk. Analytical mindset able to interpret feedback and suggest improvements. Bilingual proficiency (English/Spanish) is a plus. What We Offer We invest in our people because they’re the heart of what we do. Our team members enjoy: Competitive pay: $30 – $35 per hour (based on experience) Comprehensive health, dental, and vision insurance 401(k) with company matching Paid time off and flexible scheduling Tuition assistance and career-development support Performance bonuses and incentive programs Remote work with all necessary tools provided Ongoing mentorship and training opportunities Schedule Monday to Friday Flexible full-time and part-time options No weekends unless scheduled Equal Employment Opportunity Sutherland Breezy HR is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive, equitable workplace where every voice is heard and every team member has the opportunity to succeed. Ready to Apply? Join a growing remote team where your skills make a real difference. Apply now and become part of the Sutherland Breezy HR family — where client care meets career growth.