Remote | Community Manager — $15–$20/hour

We are sharing a full-time opportunity for an experienced Community Manager with strong expertise in customer support, online community moderation, conflict de-escalation, user engagement, and remote community operations to help build and maintain a positive, responsive, and well-managed online environment.

The role combines hands-on community moderation with customer support, proactive engagement, and cross-functional communication. The successful candidate will manage conversations across online platforms, respond to questions and complaints, resolve conflicts professionally, surface community feedback to internal teams, and help create an active and welcoming member experience.

Key Responsibilities

Community Moderation

• Monitor online communities across relevant channels
• Maintain respectful and constructive community interactions
• Identify and address inappropriate or disruptive behaviour
• Apply moderation standards consistently
• Help maintain a safe and welcoming environment for members

Customer Support

• Respond promptly to user questions and support requests
• Address complaints professionally and constructively
• Provide clear and practical guidance
• Follow up on unresolved issues where appropriate
• Maintain a high standard of communication across support interactions

Conflict De-escalation

• Handle tense or emotionally charged conversations professionally
• De-escalate disagreements between community members
• Identify the underlying issue behind escalating interactions
• Communicate boundaries and expectations clearly
• Help restore productive conversation after disputes

Community Engagement

• Develop proactive strategies to increase community participation
• Encourage constructive discussions and member interaction
• Identify opportunities to strengthen engagement
• Support initiatives designed to build community loyalty
• Help maintain an active and positive online presence

Discord & Reddit Community Management

• Manage and engage communities across platforms such as Discord and Reddit
• Monitor platform-specific conversations and user behaviour
• Respond appropriately to community questions and concerns
• Support effective moderation across different channel formats
• Adapt communication style to the expectations of each platform

Community Feedback & Insights

• Gather recurring feedback from community members
• Identify common questions, complaints, or user-experience issues
• Share relevant insights with internal teams
• Highlight emerging community trends or concerns
• Support improvements based on member feedback

Written & Verbal Communication

• Produce clear, friendly, and professional communications
• Adapt messaging to different user situations
• Explain policies or decisions without unnecessary complexity
• Maintain an empathetic and constructive communication style
• Represent the community function consistently across channels

Time Management & Multitasking

• Manage multiple conversations and tasks simultaneously
• Prioritise urgent support or moderation issues
• Maintain responsiveness in a fast-paced remote environment
• Organise daily workload effectively
• Balance reactive support with proactive engagement activities

Cross-Functional Collaboration

• Collaborate with internal teams on community-related issues
• Escalate recurring problems or important member concerns
• Communicate relevant context when handing issues to another team
• Support coordinated responses to larger community situations
• Contribute community perspectives to broader operational discussions

Ideal Profile

• Proven experience in customer support
• Professional experience moderating online communities
• Experience managing communities on Discord, Reddit, or comparable platforms
• Strong conflict-management and de-escalation skills
• Excellent written and verbal communication ability
• Strong interpersonal judgement
• Comfortable managing sensitive or difficult user interactions
• Strong time-management skills
• Ability to handle multiple priorities in a remote environment
• High attention to detail
• Proactive and self-directed working style
• Strong problem-solving ability
• Adaptable and comfortable in fast-moving environments
• Experience managing large-scale online communities is advantageous
• Familiarity with community-management platforms and CRM tools is beneficial
• Strong interest in building lasting user relationships and positive community experiences

Engagement Details

• Full-time engagement
• Remote
• Location: Latin America
• Compensation: $15–$20/hour
• Work will involve customer support, community moderation, conflict de-escalation, engagement strategy, community feedback, and online platform management
• Experience with Discord, Reddit, or comparable community platforms is highly relevant
• Strong written communication and interpersonal judgement are central to the role
• Responsibilities may involve managing multiple simultaneous user conversations and moderation situations
• Project priorities, community channels, support workflows, and engagement strategies may evolve based on operational needs
• Work must be completed without using confidential, proprietary, personally identifiable, or otherwise restricted information belonging to any employer, client, community member, platform, or other third party

About the Platform

This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

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