Remote Customer Experience Associate

Role Overview: The Customer Experience Associate supports clinics using our healthcare platform by resolving inquiries, troubleshooting issues, and ensuring smooth workflows.

Responsibilities include:

• Responding to inbound questions via phone, email, and chat
• Addressing order, product, and documentation issues
• Collaborating with Ops, Billing, and CSM teams to resolve escalations
• Assisting with product selection and ordering processes
• Proactively identifying order delays and risks
• Maintaining accurate records and contributing to process improvements
• Advocating for clinics and patients, escalating urgent issues with ownership and empathy

Qualifications & Skills:

• 1–3 years in customer support, healthcare operations, or similar fast-paced environments
• Strong communication and multitasking skills
• Experience with systems like G-Suite, Slack, and ticketing tools
• Proactive, solution-focused mindset
• Preferred: healthcare support experience and startup familiarity

Benefits & Environment: The role is remote, based in MT or CT, offering a salary of $65,000–$72,000, comprehensive health coverage, a 401(k) plan, and opportunities for growth. The organization values diversity, equity, and inclusion, committed to building an inclusive workplace and delivering equitable healthcare for all.