Remote Customer Service Agent

Job Description Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Requirements Minimum Qualifications 6 or more months of customer service experience Professional demeanor, dependable, and able to maintain confidential information. High School Diploma or General Educational Development (GED) certificate Benefits Paid Training Health and Dental Insurance Short- and Long-Term Disability 401K match