Remote Customer Success Architect

Role: Customer Success Architect (CSA) responsible for managing post-sales technical relationships to ensure customer success with the platform.

Responsibilities include:

• Leading onboarding, implementation, and architecture design of solutions.
• Serving as a trusted technical advisor to support adoption, expansion, and long-term success.
• Troubleshooting complex technical issues, guiding integrations, automation, and infrastructure design.
• Translating customer requirements into scalable, secure architectures and recommending best practices.
• Collaborating with internal teams to ensure successful deployments and address challenges.

Qualifications and Skills:

• 7+ years in a technical customer-facing role (e.g., Solutions Engineer, TAM, Professional Services).
• Strong experience with Kubernetes, Docker, Linux, and cloud platforms (AWS, Azure, GCP).
• Experience with SaaS or security products, troubleshooting, and customer communication.
• Preferred knowledge in cybersecurity, IAM, PAM, PKI, encryption, scripting, and DevOps environments.
• Excellent problem-solving, verbal, and written communication skills.