Remote Customer Success Engineer (Full-Time)

Role: Customer Success Engineer supporting high-growth gig platforms with real-time, API-driven background screening workflows.

Responsibilities:

• Serve as a technical expert on API capabilities, guiding prospects and customers in integration design and best practices.
  
• Deliver technical demonstrations and walkthroughs, explaining API usage to support customer workflows.
  
• Collaborate with internal teams to capture feedback, improve API documentation, and enhance developer resources.
  
• Assist customers in designing scalable, efficient API solutions for onboarding and compliance needs.
  
• Translate technical concepts into clear, actionable guidance for diverse stakeholders.

Qualifications & Skills:

• 4+ years in software engineering or similar, with strong API experience.
  
• Proficiency with RESTful APIs, backend development with Postman, Java, Node.js, Python.
  
• Excellent communication skills to explain technical concepts and support customer success.
  
• Experience in technical support, project management, and agile environments is preferred.
  
• Ability to work remotely within the U.S. and thrive in ambiguity and evolving requirements.

Key Attributes: Problem-solving mindset, collaborative, customer-focused, adaptable to fast-paced environments, and eager to support modern API-first platforms.