Remote Customer Success Operations Director

The role is for a Director of Customer Success Operations, responsible for optimizing revenue and retention performance within the Customer Success team.

Key duties include

owning goal-setting, forecasting, and capacity planning

building scalable processes and delivering actionable insights

managing customer segmentation and territory planning

ensuring data integrity and operating hygiene

leading and developing a team of five

Qualifications required are

8+ years in Revenue Operations or similar roles, preferably in SaaS

strong analytical, communication, and leadership skills

deep understanding of SaaS business models and customer success processes

Applicants should demonstrate strategic thinking, cross-functional collaboration, and ability to build high-performing teams. The role offers competitive benefits and a salary range reflecting experience and location.