Remote Customer Support Agent, Tier 1

We are seeking a fluent American Sign Language (ASL) Customer Service Agent to handle videophone calls from customers nationwide.
Responsibilities include account management, troubleshooting, product support, and training to ensure high customer satisfaction.
The role involves providing friendly support via email, chat, and videophone, promoting products, resolving issues, and ensuring FCC compliance.
Candidates should have at least one year of customer service experience, excellent communication skills, and proficiency in MS Windows and typing 45+ wpm.
Must be detail-oriented, adaptable, and able to work independently in a fast-paced environment.
Physical requirements include extended computer use, signing in ASL, and lifting equipment (30-50 lbs).
Flexible shifts and a dedicated home workspace are necessary.