Remote Customer Support Engineer – Mobile & Cybersecurity

Role: Customer Support Engineer responsible for supporting mobile security solutions, ensuring high customer satisfaction, and resolving technical issues.

Responsibilities:

• Develop product and domain expertise, troubleshoot, and debug customer-reported issues.
• Maintain customer satisfaction, own issues through resolution, and communicate risks to management.
• Learn the product, validate fixes, create technical documentation, and collaborate with internal teams.
• Gather customer feedback, escalate unresolved issues, and create JIRAs for engineering.
• Work with cross-functional teams across different time zones.

Required Skills & Qualifications:

• Bachelor’s in computer science, IT, or related field.
• 5+ years (mid-level) or 1-3 years (junior) experience supporting enterprise software, with cloud-based web applications preferred.
• Proficiency in SQL, Python/Java scripting, Unix, and mobile architecture.
• Experience with MDM solutions, SIEM tools, and cloud architecture (AWS, Docker, OpenStack).
• Additional skills in Android Studio, xCode are a plus.
• Strong troubleshooting, communication, and customer service skills.