Remote Danish-Speaking Customer Service Representative

Job Overview

Are you fluent in Danish and English, enjoy communicating with customers, and want the freedom of working from home?

We are looking for a Danish-Speaking Customer Service Representative to join Concentrix. In this remote role, you will assist customers in Danish and English, helping answer their questions and providing professional support while working from Portugal.

This is an opportunity to combine the flexibility of remote work with the experience of being part of an international and multicultural customer support environment.

What We Offer

• Welcome bonus available, according to the applicable employment conditions.
• Food allowance provided.
• Fully remote position within Portugal.
• Monday-to-Friday working schedule.
• Weekends off, following the Danish working schedule.
• Opportunity to gain experience in an international customer service environment.
• Opportunity to further develop your communication and customer support skills.
• Flexibility and convenience of working from home.
  
  
  

Key Responsibilities

As part of the customer support team, you will assist customers in Danish and English, ensuring their questions and requests are handled clearly, efficiently, and professionally.

Your responsibilities will include:

• Provide customer assistance in Danish and English.
• Respond to customer enquiries and support requests.
• Deliver clear, accurate, and helpful information.
• Guide customers throughout their interactions with the support service.
• Handle customer concerns with professionalism and a solution-oriented mindset.
• Contribute to a smooth and positive customer experience.
• Follow established procedures and service standards.
• Manage your responsibilities independently while maintaining communication with the wider team.
  
  
  

Requirements

• Fluent or native-level Danish proficiency.
• Fluent or native-level English proficiency.
• Must already be living in Portugal.
• Comfortable working independently in a remote environment.
• Strong communication and customer service abilities.
• Professional and customer-oriented mindset.
• Good organizational skills and ability to manage responsibilities independently.
  
  
  

Working Conditions

• Fully remote position based in Portugal.
• Monday-to-Friday working schedule.
• Working hours between 08:00 and 17:00.
• Saturday and Sunday off, following the Danish schedule.
• Candidates must already reside in Portugal.
• Candidates living within 50 km of the office must collect their work equipment in person.
• Equipment will be delivered to candidates living more than 50 km from the office.
  
  
  

Ready to Take Your Career Home?

If you speak Danish and English, enjoy helping customers, and are looking for a remote opportunity that offers a healthy work-life balance, this could be your next career move.

Join Concentrix, develop valuable customer service experience, and use your language skills to support customers while working from home in Portugal.

Apply today and take the next step in your career without leaving home!