Remote Enterprise Account Manager

Role Overview: The Enterprise Account Manager manages high-value enterprise partnerships, ensuring successful tenant deployment, renewals, expansions, and landlord relationships. They serve as a trusted advisor, collaborating with internal teams and external stakeholders to drive adoption of workplace access platforms and modernize user movement from Street-to-Seat.

Key Responsibilities:

• Account Management: Own relationships post-sale, coordinate implementations, lead quarterly reviews, maintain ongoing meetings, oversee contract renewals, monitor customer health, and drive mobile credential adoption.
• Landlord & Systems Engagement: Identify and onboard new landlords within enterprise accounts, transitioning them to portfolio managers.
• Strategic & Ecosystem Relationships: Build partnerships with key technology providers, act as a trusted advisor across departments, and cultivate customer advocates.
• Customer & Event Interaction: Conduct regular meetings, host tenant events, and gather feedback to inform strategy.
• Operations & Coordination: Maintain pipeline data, update internal systems, collaborate cross-functionally, and relay customer insights to influence product and process improvements.

Qualifications & Skills: 5+ years in enterprise account management or customer success, excellent communication, stakeholder management, familiarity with access systems and enterprise platforms, organized, strategic, and proactive.