Remote Health & Wellness Customer Support - E-commerce

We Could Use Someone Like You in Our Crew. We're recruiting Customer Support Representatives to support our health and wellness e-commerce client dedicated to helping customers live healthier lifestyles through premium wellness products. This role combines phone, email, and e-commerce customer support. You'll assist customers with product questions, order inquiries, damaged shipments, subscriptions, and general account support while delivering an exceptional customer experience. If you're passionate about helping people, enjoy problem-solving, and thrive in a fast-paced support environment, we'd love to hear from you. What You Will do: Provide exceptional customer support through inbound phone calls and support tickets Respond to customer inquiries regarding products, orders, and shipping Navigate multiple systems to research and resolve customer issues Escalate complex cases to the appropriate internal teams when necessary Maintain accurate documentation of customer interactions Deliver empathetic, professional, and solution-oriented support while meeting quality expectations What We Are Looking For: Excellent written and verbal English communication skills Experience using Zendesk and Aircall Strong attention to detail Ability to manage phone calls and support tickets simultaneously Excellent grammar and professional writing skills Strong problem-solving and research abilities Comfortable working in a fast-paced e-commerce environment Ability to communicate professionally with internal stakeholders and clients when necessary Nice to Have: E-commerce order management Order fulfillment workflows Health and wellness interest and knowledge Project Schedule: Hours of Operation: Monday–Sunday 9:00 AM–5:00 PM Pacific Time Availability: Minimum commitment of 10 hours per week Workspace Requirements: A dedicated laptop or desktop computer running at least Windows 11 or macOS Sequoia/Tahoe Wired Internet connection GB RAM minimum (16 GB recommended) 40 MBPS download speed Willing to install ModSquad’s security software and 2FA app Access to a webcam or smartphone Dual monitors strongly recommended for peak productivity A quiet, secure, dedicated workspace About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.