Remote Healthcare Customer Support Representative

Description

We are seeking an experienced, reliable, and customer-focused Remote Healthcare Customer Support Representative to join a dedicated customer support account for a women's health product business.

This opportunity is ideal for someone with previous call center experience, a background in healthcare or medical-related customer service, and the ability to deliver professional, empathetic support in a remote working environment.

In this role, you will handle inbound phone calls and customer emails from individual consumers and medical office representatives, assisting with inquiries related to women's health products, purchasing information, and general customer support.

We are looking for someone who is highly dependable, comfortable working independently, and capable of taking full ownership of their daily responsibilities. Although call and email volumes are relatively low, consistent attendance, punctuality, and availability throughout the scheduled workday are essential.

If you have experience supporting customers or patients in a healthcare environment and take pride in delivering exceptional service, we'd love to hear from you.

Key Responsibilities

• Handle inbound customer service calls and emails from individual consumers and medical office representatives.
• Respond to product-related questions, purchasing inquiries, and general customer support requests.
• Assist customers with accurate information about women's health products while maintaining a professional and reassuring approach.
• Communicate with patience, empathy, and discretion when handling sensitive or personal healthcare-related inquiries.
• Listen carefully to customer concerns, identify their needs, and provide appropriate assistance within established guidelines.
• Recognize when an inquiry requires additional assistance and escalate it to the appropriate team.
• Maintain accurate and professional written communication across all customer interactions.
• Protect customer privacy and handle confidential information responsibly.
• Work independently while maintaining consistent communication and accountability.
• Maintain excellent attendance, punctuality, and availability throughout the assigned schedule.

Compensation & Schedule

• Pay rate: $6.50 USD per hour.
• Paid weekly in arrears.
• Independent Contractor position.
• Schedule: Monday–Friday, 8:00 AM–5:00 PM EST.
• Work arrangement: Fully remote from anywhere in Belize.

Technical Requirements

To be considered, candidates must meet all technical requirements below:

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and Wired USB Headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

1. Resume Review
2. Pre-Screen Questionnaire
3. One-Way Video Interview
4. Pre-Screen Interview
5. Live Interviews

Please Note

• All resumes must be submitted in English to be considered for this position.
• Please ensure your resume clearly outlines your previous call center, healthcare-related, and remote working experience.

Requirements

What We're Looking For

• We are particularly interested in candidates who have a combination of call center experience, healthcare-related experience, and previous remote work experience.

Required Experience and Qualifications

• At least 1 year of previous call center, contact center, or structured customer support experience, preferably handling inbound customer calls.
• At least 1 year of healthcare, medical, or healthcare-related customer service experience.
• Previous work-from-home or remote working experience, with the ability to work independently and remain accountable throughout the workday.
• Excellent spoken and written English communication skills.
• Clear, professional, and easily understood speech, with the confidence to communicate effectively over the phone.
• Strong written English, including excellent grammar, spelling, comprehension, and attention to detail.
• Demonstrated customer service skills, active listening, and the ability to handle customer inquiries professionally.
• A naturally empathetic, patient, and respectful approach when dealing with sensitive customer concerns.
• Strong organizational skills and the ability to manage phone and email inquiries effectively.
• A reliable work ethic, excellent punctuality, and a commitment to consistent attendance.

Relevant Backgrounds We Value

Candidates with experience in any of the following environments are encouraged to apply:

• Healthcare or medical call centers.
• Patient support and patient services.
• Medical practices, clinics, or hospitals.
• Healthcare administration and medical reception.
• Pharmacy or medical product customer support.
• Women's healthcare or other specialized healthcare services.
• Medical office customer relations and support.

Additional Advantages

• Experience supporting medical offices, healthcare providers, or patients.
• Experience handling sensitive customer or patient inquiries.
• Familiarity with healthcare terminology and medical products.
• Experience working with CRM systems, customer databases, or ticketing platforms.
• Previous experience handling both inbound phone calls and customer emails.
• Familiarity with confidentiality requirements and the responsible handling of customer information.

Candidates with 2 or more years of combined call center and healthcare experience will be particularly competitive.