Remote IT Support Engineer III

The role involves providing advanced IT support to over 5,000 end users, focusing on delivering exceptional service and supporting IT evolution. Key responsibilities include executive and VIP support, leading automation initiatives with Power Automate, acting as the primary escalation point for complex issues, mentoring junior engineers, and managing major incidents and problem resolution.

Qualifications require a minimum of 5 years in IT support or engineering, with experience in VIP support, automation, and troubleshooting across Windows, macOS, and enterprise tools. Knowledge of cloud environments, security policies, and ITIL v4 is preferred.

Skills include strong diagnostic capabilities, process mapping, stakeholder collaboration, and the ability to drive continuous improvement. The role emphasizes ownership, mentorship, and strategic influence within the IT service organization.