Remote Live Chat Agent

About Us Mitech Partners offer business telecom and internet services to companies nationwide through aggregating services through 100+ cable, internet and voice carriers. Mitech helps businesses shop, order and get tech support for commercial telecom in one place with one company, saving them time and money. Job Description This is a remote position. Respond to customer queries in a timely and accurate way, via phone, email or chat. Identify customer needs and help customers use specific features. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users). Update our internal databases with information about technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance. Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share with our Product, Sales and Marketing teams. Assist in training junior Customer Support Representatives. Requirements Experience as a Customer Support Specialist or similar CS role. Familiarity with our industry is a plus. Experience using help desk software and remote support tools. Understanding of how CRM systems work. Excellent communication and problem-solving skills. Multi-tasking abilities. Patience when handling tough cases. Benefits FULL BENEFITS