Remote Member Engagement Advisor | Customer Service & Benefits

Remote Member Engagement Advisor | Customer Service & Benefits Company: Globe Life AO Location: 100% Remote – United States Job Type: Full-Time | Flexible Schedule | Training & Mentorship Provided Build Relationships. Help Families. Grow Your Career. Are you looking for a work-from-home career where you can help people, build meaningful relationships, and create long-term professional and income opportunities? Globe Life AO is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Member Engagement Advisors . In this role, you'll work directly with individuals and families through scheduled virtual appointments, helping them understand available life, accident, and supplemental health insurance benefits while providing exceptional customer service throughout the client experience. This opportunity combines member services, benefits education, relationship management, and consultative sales in a fully remote environment. Whether you're beginning a new career or bringing experience from another industry, we provide the training, mentorship, licensing guidance, and ongoing professional development needed to get started. No previous insurance experience is required. Opportunity Highlights ✔ 100% Remote – Work From Home ✔ Qualified Client Opportunities Provided ✔ No Lead Purchasing Required ✔ Weekly Performance-Based Compensation ✔ Performance Bonuses & Renewal Income Opportunities ✔ Comprehensive Training & Mentorship ✔ Flexible Scheduling ✔ Leadership & Career Advancement Opportunities About Globe Life AO For more than 70 years , AO has served working families, including veterans, labor union members, credit union members, associations, and their families. As part of the Globe Life family of companies, our organization focuses on helping families understand and access supplemental insurance benefits designed to provide greater financial protection and peace of mind. Our culture is built around service, integrity, mentorship, accountability, and professional development , with opportunities for motivated representatives to continue growing into leadership. What You'll Do As a Remote Member Engagement Advisor , you'll serve as a trusted resource for clients before, during, and after enrollment. Member Engagement & Support Conduct scheduled virtual consultations through Zoom and phone Welcome and assist new and prospective clients Learn about each client's individual needs and priorities Explain available life, accident, and supplemental health insurance benefits Answer questions regarding coverage and benefit options Provide personalized, needs-based recommendations Guide clients through applications and enrollment Assist with required documentation Relationship Management Build long-term relationships through professionalism and consistent communication Provide ongoing customer service after enrollment Conduct policy reviews when appropriate Assist with beneficiary updates and policy service requests Help clients navigate applicable claims procedures Maintain organized digital client records Complete timely follow-up communication Follow applicable company procedures and state insurance requirements Professional Development Participate in structured virtual onboarding Attend weekly training and coaching sessions Receive ongoing mentorship from experienced leaders Strengthen communication, presentation, and relationship-management skills Develop product and industry knowledge Participate in leadership development opportunities What We Offer 🏠 100% Remote Work Build your career from home while remaining connected to a collaborative virtual team. Work remotely within the United States No daily commute Virtual client appointments Modern digital business tools Remote training, coaching, and mentorship ⏰ Flexible Scheduling Organize your work schedule around client appointments, training, and performance goals while enjoying the flexibility of a virtual environment. Qualified Client Opportunities Representatives have access to company-provided client opportunities , including individuals and families interested in receiving information about available benefits. This allows you to focus on: Member engagement Benefits education Client consultations Enrollment assistance Relationship building Ongoing customer service No lead purchasing is required. Weekly Pay & Performance-Based Compensation This opportunity uses a commission-based compensation structure rather than an hourly wage or guaranteed salary . Compensation opportunities may include: Weekly commission payments Performance-based bonuses Renewal and residual income opportunities Leadership incentives Performance recognition programs There is no predetermined earnings ceiling; however, compensation is directly tied to individual production and performance. Individual earnings vary based on activity, production, and results. No specific income level is guaranteed. Training & Mentorship New to Insurance? We Provide the Training. Previous insurance experience is not required . Professional development may include: Virtual onboarding Product and benefits education Customer service development Client needs assessment Consultative sales training Virtual presentation skills Enrollment procedures Relationship management Compliance education Weekly coaching One-on-one mentorship Leadership development Candidates who are not currently licensed will receive guidance through the applicable state Life & Health Insurance licensing process . Benefits & Professional Support Qualifying representatives may have access to: Medical insurance reimbursement program Company-supported life insurance Accidental Death Benefit (ADB) coverage Renewal and residual income opportunities OPEIU Local 277 representation, where applicable Leadership development programs Professional conferences and events Virtual technology and business resources Eligibility and qualification requirements may apply to individual programs. Career Growth & Leadership Development AO provides opportunities to advance based on performance, consistency, initiative, and demonstrated leadership ability . Professional growth opportunities may include: Mentorship Training and development Team leadership Management Senior leadership pathways Advancement is based on performance rather than seniority alone. Recognition & Incentives Qualifying performance may be recognized through: Performance bonuses Leadership conferences and conventions Company-sponsored incentive travel Recognition programs and awards Professional development experiences Advancement opportunities Who We're Looking For Successful candidates typically demonstrate: Excellent communication and active listening skills Strong customer service and relationship-building abilities Professionalism, integrity, and reliability Strong problem-solving and critical-thinking skills Self-motivation and personal accountability Excellent organization and time management Confidence communicating through Zoom and phone Comfort using email and web-based technology Positive attitude and willingness to learn Coachability and commitment to professional growth Ability to work independently while collaborating remotely Helpful Experience Experience in any of the following can be beneficial but is not required : Customer Service Member Services Client Relations Hospitality Healthcare Education Recruiting Financial Services Banking Retail Administration Call Centers Sales We welcome motivated candidates from a variety of professional backgrounds. Minimum Requirements Applicants must: Be 18 years of age or older Be legally authorized to work in the United States Be physically located within the United States Have access to a computer or laptop with webcam and microphone capability Maintain reliable high-speed internet Have a quiet, professional home workspace Be comfortable conducting virtual client appointments Be willing to complete required training Hold or be willing and able to obtain the appropriate state Life & Health Insurance License Licensing guidance is available for candidates who are not currently licensed. Virtual Interview Process Qualified applicants will complete a brief career overview explaining the position, compensation structure, licensing requirements, training, and career opportunities. Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team . Ready to Take the Next Step? If you're looking for a remote member services, customer service, and benefits career where you can help working families, develop valuable professional skills, enjoy flexibility, and create long-term opportunities through your performance, we'd like to hear from you. Apply today to be considered for our Remote Member Engagement Advisor opportunity with Globe Life AO. Help People. Build Relationships. Grow Your Future. 🚀