Remote Patient Enrollment Specialist – Clinical Support | Full-Time

Remote Patient Enrollment Specialist – Clinical Support | Full-Time Schedule: Monday–Friday | Full-time shifts scheduled within the 8:00 AM–10:00 PM ET operating window Location: Remote Employment Type: Full-Time Position Overview We are seeking a dependable and patient-focused Patient Enrollment Specialist – Clinical Support to join our remote healthcare team. This 1099 independent contractor position combines patient enrollment and outreach with Medical Assistant-related clinical support responsibilities . The role focuses on engaging patients by phone, supporting enrollment and appointment scheduling, coordinating follow-up activities, and maintaining accurate clinical and administrative documentation. The successful candidate will be comfortable working with Medicare-aged patients in a structured, high-volume environment and balancing patient-centered communication with productivity, quality, and documentation expectations. This is a fully remote position and requires strong communication skills, attention to detail, reliability, and the ability to work independently within established workflows. Key Responsibilities Patient Outreach & Enrollment Conduct outbound and inbound patient calls as part of scheduled outreach activities Engage patients regarding Annual Wellness Visits and care management services Support patient enrollment and appointment scheduling Schedule, confirm, and coordinate patient appointments Follow up with patients to complete enrollment and scheduling activities Provide clear and professional information regarding available healthcare services Address routine patient questions and concerns appropriately Maintain established outreach, enrollment, and productivity expectations Clinical Support Perform medication reconciliation and document patient-reported information Obtain and update medical histories, allergies, and preventive care information Collect and document patient-reported vital signs when applicable Identify relevant patient information for provider review Assist with chart preparation and clinical documentation Support care coordination and patient follow-up activities Escalate clinical concerns to the appropriate clinical team when necessary Documentation & Compliance Accurately document patient interactions, enrollment activity, scheduling, and clinical information in the EHR Maintain complete, timely, and accurate patient records Follow established outreach, enrollment, clinical support, and documentation workflows Maintain HIPAA compliance and protect confidential patient information Follow company policies, procedures, and applicable healthcare requirements Maintain consistent documentation quality while meeting productivity expectations Performance Expectations This position is suited for candidates who are comfortable working in a high-volume, structured, and performance-driven healthcare environment . The role may involve: Managing approximately 50–80 patient calls per shift Completing patient outreach, enrollment, scheduling, and follow-up activities Documenting patient interactions accurately and promptly Working toward established call volume, enrollment, quality, and productivity goals Communicating effectively with Medicare-aged patients Managing voicemail-heavy outreach and unanswered calls Handling patient questions or objections professionally and appropriately Required Qualifications Medical Assistant certification Previous experience in a healthcare, medical office, telehealth, patient care, or care coordination setting Strong verbal and written communication skills Professional and confident telephone presence Strong organizational and documentation skills Ability to work independently in a remote environment Reliable attendance and ability to maintain assigned full-time work hours Comfortable working within structured workflows and performance expectations Preferred Qualifications Previous experience with patient enrollment or healthcare outreach High-volume patient calling or call center experience Experience working with Medicare populations Experience supporting Annual Wellness Visits or preventive care programs Care management or care coordination experience Familiarity with Epic, NextGen, or comparable EHR platforms Previous remote healthcare experience Ideal Candidate Profile The ideal candidate is: Dependable and punctual Patient-focused while maintaining an efficient work pace Comfortable communicating with patients by telephone Organized, detail-oriented, and accurate Comfortable working toward measurable productivity and quality goals Able to manage multiple tasks while maintaining documentation accuracy Professional and resilient when handling objections, voicemail, or repetitive outreach Comfortable following established procedures and workflows Able to balance administrative, patient engagement, and clinical support responsibilities Self-motivated and accountable in a remote work environment Why Join This Role? This is an opportunity to contribute to a healthcare team focused on improving patient engagement and access to preventive and care management services while using both patient outreach and clinical support skills in a remote environment. If you have healthcare experience, strong patient communication skills, and the ability to combine compassionate patient engagement with accurate clinical support, we encourage you to apply.