Doral Health Connect Care Management Services is seeking a highly organized, compassionate, and detail-oriented Population Health Navigators and Schedulers to join our care management team. This role supports patient engagement, care coordination, scheduling, and population health initiatives for patients with chronic and complex health conditions.
Our care management program uses a technology-driven approach to identify and support high-risk and high-cost patients, helping ensure they receive timely interventions, appropriate services, and coordinated care. Our platform integrates real-time information from home care providers and uses intelligent alerts to support proactive patient care and improved outcomes.
Position Overview
The Population Health Navigators and Schedulers will work closely with Care Managers and clinical and administrative teams to support patient outreach, appointment scheduling, engagement, and follow-up. The ideal candidate is an excellent communicator who is comfortable speaking with patients, managing multiple priorities, maintaining accurate records, and working in a fast-paced healthcare environment.
Key Responsibilities
- Contact patients to support engagement in their care management plans.
- Schedule and coordinate patient appointments, follow-ups, and services.
- Assist Care Managers with patient outreach and engagement activities.
- Follow up with patients to ensure completion of required daily readings, assessments, appointments, and other care activities.
- Monitor patient participation and engagement for compliance.
- Maintain accurate and up-to-date patient and scheduling information.
- Track patient activity and prepare weekly reports.
- Create and maintain productivity and engagement reports.
- Escalate patient concerns, missed appointments, or changes in engagement to the appropriate Care Manager or clinical team.
- Communicate with patients, caregivers, providers, and internal team members as needed.
- Assist with care coordination and population health initiatives.
- Provide administrative and operational support to Care Managers.
- Ensure patient questions and concerns are appropriately addressed or routed to the appropriate team member.
- Perform other duties and special projects as assigned.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- 2–3 years of experience in healthcare, care coordination, patient navigation, scheduling, or a related field preferred.
- Excellent verbal and written communication skills.
- Strong customer service and patient engagement skills.
- Proficient in Microsoft Office, particularly Word and Excel, and Google Workspace.
- Strong organizational and time-management skills.
- Highly detail-oriented with excellent follow-through.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Comfortable working independently while collaborating closely with clinical and administrative teams.
- Dependable, flexible, and professional.
- Ability to maintain confidentiality and handle sensitive patient information appropriately.
What We’re Looking For
The ideal candidate is patient-focused, proactive, organized, and comfortable communicating with individuals from diverse backgrounds. Experience in population health, care management, remote patient monitoring (RPM), healthcare scheduling, or patient navigation is a strong plus.
Why Join Us?
Join a growing healthcare team focused on proactive care management, patient engagement, and better health outcomes. This is an opportunity to play an important role in helping patients stay connected to their care and ensuring they receive the support and services they need.
Apply today to join our Population Health and Care Management team!