Remote Scheduler / Customer Support

Job Description

About Elite Consulting USA

Elite Consulting USA is a US-based consulting and staffing company working with home care agencies across the United States.

Home care is a healthcare support service where trained caregivers visit elderly clients in their homes to assist with daily living activities such as personal care, meal preparation, mobility support, light housekeeping, and companionship. This allows clients to live safely and comfortably in their own homes.

About the Role

This is a live coordination role focused on managing caregiver schedules for home care clients in the United States.

You will be responsible for assigning caregivers to clients, handling daily schedule updates, and managing last-minute changes such as cancellations or replacements.

The role requires staying actively engaged throughout your shift, as schedules can change frequently and require immediate action.

This is not a passive administrative role. You will be making real-time coordination decisions that directly affect client care coverage.

Key Responsibilities

* Coordinate daily caregiver schedules for assigned clients

* Match caregivers to clients based on availability and requirements

* Handle schedule changes, cancellations, and urgent updates

* Arrange replacement caregivers when needed

* Communicate updates with caregivers and clients via call

* Maintain an updated list of available backup caregivers

* Ensure all client shifts are properly covered

* Keep scheduling records accurate and updated

* Proactively identify and resolve scheduling gaps

Requirements

Must-Have

* Strong spoken and written English (US-based communication)

* Ability to work night shifts (US Eastern Time), 6 days a week

* Strong reliability and consistency in work performance

* Laptop or desktop in good condition

* Stable high-speed internet connection

* Quiet workspace for calls and coordination

Soft Skills

* Clear and confident communication

* Ability to stay calm in fast-changing situations

* Quick thinking and problem-solving ability

* Strong organization and attention to detail

* Ability to work independently

Experience is not required, but strong communication skills and responsibility are important.

What We Offer

* Base salary: 80,000 PKR/month

* Weekly attendance bonus: 2,500 PKR/week

* Medical allowance

* Paid holidays and leave

* Full training provided

* 100% remote work

* Growth opportunities within an international operations team

What Success Looks Like

Success in this role means ensuring smooth daily scheduling operations, quick handling of changes, and consistent communication so that clients always have confirmed caregiver coverage.

Is This Role Right for You?

This role is a strong fit if you:

* Communicate clearly in English

* Can manage tasks in a fast-paced environment

* Are organized and detail-oriented

* Can take responsibility for your work independently