Remote Customer Support Agent

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Location: Remote

Schedule: U.S. Business Hours

Type: Full-Time

Summary

Join our team as a Remote Customer Support Agent, where you'll assist prospective customers by phone, provide appointment information, and coordinate scheduling for licensed insurance professionals. This fully remote opportunity is ideal for someone who enjoys solving problems, delivering exceptional service, and creating positive customer experiences.

Comprehensive training is provided, making this an excellent opportunity for both experienced professionals and individuals looking to start a new career.

Responsibilities

• Place outbound calls to prospective customers.
• Answer general appointment-related questions.
• Schedule appointments using internal software.
• Maintain accurate customer records.
• Resolve basic customer concerns professionally.
• Meet daily productivity and quality standards.
• Participate in virtual team meetings.
• Support customer communication initiatives.

Qualifications

• Excellent verbal communication skills.
• Strong customer service mindset.
• Comfortable working in a fast-paced remote environment.
• Reliable computer and internet connection.
• Good organizational abilities.
• Previous customer support, call center, retail, or hospitality experience is helpful.
• Ability to remain positive under pressure.

What We Offer

• Work From Home
• Competitive Monthly Salary
• Paid Virtual Training
• Professional Development
• Career Advancement Opportunities
• Supportive Leadership Team