Remote Services Specialist - Advance Therapy

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers (SHS), our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the Remote Services Specialist - Advance Therapy and and play a key role in the Thailand team. In this role you will be responsible for incident management of customer and CSE support by telephone, e-mail, ticket system, and/or onsite to local service personnel/ end-user, mainly in the responsible time zone.

Responsibilities:

• Register, understand, and solve malfunction of system as well as
  understand external/internal customer situation.
• Analyze incidents in close communication/interaction with the
  external/internal customer.
• Make use of service history, remote capabilities, collaboration tools,
  problem solution techniques, services knowledge base, decision
  support tools, and knowledge sharing within own/cross regional teams.
• Implement solution or provide action plan, spare parts
  recommendation, and a follow up of actions with economic piece of
  mind.
• Start escalation of problem-to-Problem Management with
  consideration of the escalation guidelines and follow up as owner of
  the incident.
• Propose knowledge base entries and known issues to SKB.
• On request of the local service organization perform on-site support.
• Knowledge sharing with the team.
• Responsible for customer satisfaction of the modality, demonstrating
  proactive attitude and actions to optimize performance and perception
  (e.g. proactive checking of ‘’high-cost instruments" and developing
  specific action plans).
• Develop and maintain relationships with top customers and opinion
  leaders.
• Good ticket quality and meets GDP requirements.
• Mentoring of new and/or "junior– level" employees.

Requirements:

• >8 years’ experience within service/installation of the related
  Healthcare systems portfolio.
• Knowledge of Clinical Workflow within the customer
  environment is advantageous.
• Successfully completed necessary prerequisites from Training
  Centre and SO criteria.
• Knowledge of Clinical/Scientific Workflow within the customer
  environment is crucial.
• For IT related functions: > 5 years' experience in customer IT support or implementation.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-th

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.