(Remote) Support Specialist

What your impact will be: Assist in migrating documentation to the client knowledge base. Take support-related telephone calls. Create support tickets in the ticketing system with the goal of accurate documentation. Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support. Collaborate with other members of support on assessing training needs for tier-one support positions. What we are looking for: Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment Excellent verbal and written communication skills Outstanding customer service and organizational skills Exceptional analytical, troubleshooting and problem-solving skills Positive, results-oriented mindset Ability to multi-task effectively and consistently meet assigned deadlines Self-starter with the ability to work well independently and in groups Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired What we can offer: 3 weeks' vacation and 5 personal days Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment Employee stock ownership and RRSP/401k matching programs Lifestyle rewards Remote work and more!