Remote Taxi Dispatch for UK

About the Role

We are looking for a reliable, confident and motivated Sales & Taxi Dispatcher to join our growing team.

This is a remote position combining taxi dispatching.

The successful candidate will play an important role in managing bookings, communicating with customers and drivers and develop customer relationships.

Key Responsibilities

• Answer and manage customer enquiries by phone, WhatsApp and other communication channels.
• Take and process taxi and private hire bookings accurately.
• Dispatch jobs to drivers and coordinate journeys efficiently.
• Communicate with drivers regarding pickups, timings, locations and customer requirements.
• Monitor ongoing bookings and deal with any changes or issues professionally.
• Speak with customers to understand their requirements and promote our services where appropriate.
• Follow up enquiries and potential customers to help convert them into bookings.
• Identify opportunities to generate new business and repeat bookings.
• Maintain good relationships with existing customers and account clients.
• Update booking systems, customer records and internal information.
• Carry out general administrative duties related to bookings and operations.
• Ensure customers receive a professional and friendly service at all times.
• Work closely with the management team to support the smooth running of daily operations.

Requirements

• Good spoken and written English is essential.
• Previous experience in taxi dispatching, sales, customer service, call handling or administration would be an advantage.
• Experience within the taxi, private hire, transport or logistics industry would be beneficial.
• Confident speaking to customers and drivers.
• Good telephone and communication skills.
• Able to work independently from home.
• Good organizational skills and attention to detail.
• Able to multitask and remain calm when dealing with busy periods.
• Reliable, punctual and committed to providing a high standard of service.
• Comfortable using computers, WhatsApp, email and online systems.

Work Location: Lahore - PIA Road