Remote TV Cutter Support Specialist

Insituform Technologies, LLC. is looking for an experienced Remote TV Cutter Support Specialist.

The Remote TV Cutter Support Specialist independently manages service requests and remotely operates robotic equipment to support pipeline rehabilitation work, including inspections, service restorations, repairs, and quality issue resolution. The role reviews incoming projects to assess remote connectivity feasibility and coordinates deployment and recovery of temporary connectivity hardware (e.g., Starlink), working from a dedicated remote workstation while supporting onsite field crews.

Insituform Technologies, LLC, a subsidiary of Azuria Water Solutions, is a leading worldwide provider of cured-in-place pipe (CIPP) and other technologies and services for the rehabilitation of pipeline systems. Insituform's businesses consist of sewer, drinking water, and energy and mining pipeline rehabilitation and protection. The company provides cost-effective solutions to remediate operational, health, regulatory and environmental problems resulting from aging and defective pipelines. Insituform's technologies allow its customers to avoid the extraordinary expense and extreme disruption that can result from traditional "dig and replace" methods. For more details, visit www.insituform.com

Primary responsibilities include the following:

• Remotely control robots and tools to perform pipeline rehabilitation tasks (repairs, service restorations, and quality issue resolution) in coordination with onsite crews. Operate remote cameras to videotape inside sewer lines for inspections and support project documentation and decision-making.
• Diagnoses and resolves hardware and software issues on computers installed in trucks and validates data integrity to support continuous improvement of digital programs.
• Defines requirements for software updates and configuration to optimize data collection and system performance.
• Installs, updates, and configures software required for video recording and robot communication.
• Provides targeted remote technical support to Digital Truck operators to diagnose system issues, validate data integrity, and inform ongoing system and program improvements.
• Review submitted projects, evaluate remote connectivity potential at job sites, and provide assessments to enable successful remote support execution.
• Validate service requests, schedule work with field teams, maintain required logs, and provide reports to supervisors and (as needed) clients.
• Coordinate deployment, use, and recovery of temporary remote connectivity hardware to establish/maintain communications for remote operations.
• Other duties as assigned by management

Qualifications:

• High school diploma or equivalent preferred; 2+ years in trenchless installation with robotic tap cutting experience preferred.
• Proficiency with Microsoft Office preferred; must be able to use web browsers/online tools to assess information, record work, and communicate with supervisors/clients.
• Ability to read and interpret safety rules, operating/maintenance instructions, and procedure manuals; listen and comprehend instructions; communicate effectively with field teams and (when needed) homeowners/clients.
• Comfortable with basic measurements (fractions/decimals) and using a computer to view and validate data.
• Apply common-sense judgment to written/oral/diagram instructions and handle multiple concrete variables in standardized situations while following safety procedures.

The role requires extended concentration and the ability to work at a computer terminal for long periods while operating a remote workstation. Physical activity may include walking/standing/bending/climbing and using hand tools, with the ability to lift, push, pull, and move up to 75 pounds and wear required PPE. Work is generally performed in an indoor, controlled environment suitable for remote operations, with occasional exposure to outside job-site conditions for training or support.

We offer a competitive salary with career growth opportunities and a full benefits package including medical, dental, and vision Insurance, prescription drug coverage, 401k matching, tuition assistance, overtime pay, paid time off, and much more.

Azuria is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which Azuria is firmly bound. Azuria will not engage in discrimination against, or harassment of, any person employed or seeking employment with Azuria on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.

VEVRAA compliant – priority referral Protected Veterans requested.

About Us

Azuria Water Solutions and portfolio of trusted brands are the leading providers of technology-enabled solutions for the water industry. Since 1971, the company has remained at the forefront of sustainable, cost-effective products and technologies to address aging water pipeline infrastructure. Learn more at Azuria.com.