[Remote/Hybrid] Account Manager | IT Outsourcing

Account Manager (Hybrid/Remote)

Focuses primarily on managing relationships with existing clients and overseeing ongoing software development projects.

NSC Software is Vietnam’s premier software development and consulting company, trusted by clients across the US, Europe, Australia and Asia.

At NSC, we believe Vietnamese talent can build world-class technology. With 150+ experienced professionals, we deliver scalable, high-quality, and cost-effective software solutions globally.

We are driven by professionalism, transparency, and innovation – not only in how we build products, but in how we build partnerships.

Why should you join us?

As a core member of our growth team, you’ll play a vital role in expanding NSC’s global footprint. You will engage directly with international founders and executives, consult on their technology needs, and connect them with elite engineering teams from Vietnam. This is more than sales – it’s about building long-term, trusted partnerships and proudly representing the best of Vietnamese tech talent on a global stage.

• Opportunities to become a global business leader in the software industry
• Remote work, flexible working environment
• Attractive salary package
• Career development with trainings and guidance from Company CEO
• Oversea Business Trip to Western countries (Australia, Europe, US) at least once per year. Opportunities to relocate/work overseas 1-6 months/year.
• Global environment, Collaborating with Top Tech companies worldwide (EU, US, AU, APAC)

Responsibilities

• Manage and nurture relationships with existing international clients across the US, Europe, Australia, and Asia to ensure long-term satisfaction and retention
• Build deep, trusted long-term relationships with key decision-makers and C-level executives
• Lead seamless client onboarding processes and align software project scope, deliverables, and timelines with client leadership
• Serve as the primary point of contact and trusted advisor for assigned software outsourcing and custom development accounts
• Collaborate closely with internal engineering teams, Project Managers, and Solution Architects to ensure smooth project delivery and clear alignment on technical requirements
• Manage and handle new client requirements alongside ongoing projects to drive business continuity and account expansion
• Proactively identify upselling and cross-selling opportunities by understanding client product roadmaps and proposing extended engineering team capabilities
• Manage client expectations effectively throughout the software development life cycle (SDLC) and handle escalations professionally
• Oversee contract renewals, statement of work (SOW) drafting, MSAs, and account expansion agreements
• Track account health indicators, client satisfaction scores, and CRM data to optimize client engagement strategies
• Join international business trips (e.g. Australia, UK, US) to meet clients, attend workshops, and represent NSC Software in high-level discussions

Skills & Qualifications:

• Bachelor's degree in Information Technology, Software Engineering, Business Administration, or related field.
• Solid understanding of Software Development Life Cycle (SDLC), Agile/Scrum methodologies, and software outsourcing models.
• Mandatory prior experience as an Account Manager in IT Outsourcing or IT Services.
• Strong client relationship management, negotiation, and expectation management skills.
• Demonstrated ability to coordinate cross-functionally with technical delivery teams, project managers, and client stakeholders.
• Proactive mindset with a track record of identifying upselling and account expansion opportunities.

Must-have requirements

• Fluent in either English (IELTS 6.0+ Speaking equivalent) or Mandarin, with excellent professional communication skills
• Hands-on experience with software development outsourcing workflows and project delivery coordination
• Strong problem-solving ability, adaptability, and high emotional intelligence in managing client expectations
• Ability to build trust and thrive in high-level executive and multicultural environments
• Proven ability to thrive and perform effectively in a high-pressure, fast-paced environment

• Base Salary:
• Junior/Middle: up to $1400 in monthly income (excluding commissions and incentives)
• Senior/ Manager: Negotiable
• Attractive income for Experienced Candidates.
• Oversea Business Trip to Western countries (Australia, Europe, US) at least once per year. Opportunities to relocate/work overseas 1-6 months/year.
• Remote work arrangement, allowing for flexibility and comfort.
• Chance to enhance English language skills through interaction with Western.
• Opportunity to work within a professional and multicultural environment.
• Opportunities to become a global business leader in the software industry
• Career development with trainings and guidance from founders of the company
• Global Environment, Collaborating with Top Tech companies worldwide

Website: www.nsc-software.com

LinkedIn: http://www.linkedin.com/company/nscsoftware

Email: duong.na@nscsoftware.com

Tel - Zalo: 0816222369

Headquarters: Level 22, PVI Tower, 1 Pham Van Bach, Cau Giay, Hanoi.

HCM Office: Level 10, Five Star Tower, 28 Bis, Mac Dinh Chi, District 1, HCM City

US Office: 4245 N Central Expy, Dallas, TX, USA 7520

AU Office: Level 24, Three International Towers, 300 Barangaroo Avenue, Sydney NSW, Australia