Renewals Associate (Seasonal 6 months)

Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Once a month onsite)

Start Date: ASAP

Schedule: 9:00PM-6:00AM (Manila) M-F

BASIC JOB SUMMARY:

Responsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. Renewal Managers are expected to engage as needed in escalated renewal situations and will also support the Team Lead in-process reviews and compliance.

What does a day in the life of a Renewal Specialist look like?

• Own the automated renewal checklist activity for all accounts due each renewal cohort. Each checklist component below should be performed by RS as detailed in the standard process.

• Account Level Details

• Renewal Opportunity Details

• Quote / Proposal Details

• Cart Level Details

• Final Renewal Opportunity Level

• Responsible for tracking Automated Renewal Notices

• Performs a proper hand-off to Renewal Manager for all renewals that requires client engagement/communication – negotiation, upsell/down sell, cancellation, etc.

• Ensures that all renewals are properly set for discount recapture based on MSA

• Performs other administrative function as defined and delegated by the line manager

• Work hand in hand with Renewal Managers/SR Renewal Managers to help drive renewals

What are the required qualifications of a Renewal Specialist?

• At least 1 year of experience in renewals, sales or sales support

• 2-year college degree or equivalent business experience

• Should have above average communication skills; similar to CSR

Behavioral Competencies

• Take-charge attitude and able to demonstrate flexibility and resiliency

• Ability to adapt quickly to changing priorities

• Eye for detail especially while navigating through multiple corporate systems and customer contracts

• Flexible mindset approach

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee referral program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/F-MDdTQaZ0hwHxIhWPHrz