Rental Sales Manager

Department: Engagement
Reports To: Director of Engagement
Employment Type:

• Temporary (Temp-to-permanent possible depending on organizational need)
• Part-Time | 15-25 hours per week

FLSA Classification: Non-exempt
Location*: Hybrid | New Bedford, MA
Salary Range: $26 – 34 hourly

About The Zeiterion

The Zeiterion (The Z) is a nonprofit organization with a mission to steward our historic theater as a gathering place for performing arts experiences where learning, connection, and creative expression thrive. Our work is guided by five core values: Imagination, Connection, Equity, Transparency, and Discovery. These values inform how we deliver on our mission and how we work together every day.

We are committed to cultivating a workplace where all individuals feel respected, valued, and are encouraged to contribute. As a team member, you’ll be part of a culture that supports creativity, collaboration, continuous learning, and inclusion. Learn more here: https://www.zeiterion.org

Position Summary

The Part-Time Rental Sales Coordinator is a temporary trial position created to add focused capacity to Zeiterion’s venue rental sales work. The position serves as the primary point of contact for incoming rental inquiries, guides prospects through an initial feasibility review, and manages timely communication through the sales process.
During the pilot period, the role reports to the Director of Engagement and collaborates closely with Production, Theater & Event Operations, Building Operations, Marketing & Communications, and Box Office. The trial will be used to assess rental demand, revenue impact, workflow effectiveness, and the value of additional staffing. If the position becomes permanent, its long-term departmental home and reporting structure will be determined based on the results of that assessment

Key Responsibilities

• Responding to rental inquiries, gathering event requirements, and documenting complete prospect information.
• Coordinating preliminary availability, operational feasibility, and pricing review with the appropriate staff.
• Preparing and following up on approved quotes, proposals, and rental information.
• Maintaining the rental sales pipeline and following up consistently to advance qualified opportunities.
• Ensuring complete and timely handoff of confirmed rentals to staff responsible for contracting, event planning, production, operations, and financial processing.
• Participating in regular team huddles and escalating exceptions, policy questions, or complex client needs to the Director of Engagement.
• Collecting and reporting pilot metrics, including inquiries, response time, feasibility outcomes, conversion, booked revenue, and reasons opportunities do not advance.
• Other duties as assigned.

Directly Accountable For

• Serving as the primary receiver and owner of incoming rental inquiries.
• Moving each inquiry promptly to an initial feasibility decision in partnership with internal teams.
• Maintaining clear, consistent, and timely communication with prospective and confirmed renters.
• Developing new rental business and strengthening relationships with prospective clients.
• Supporting accurate quotes, agreements, invoicing information, and internal handoffs.
• Tracking inquiry volume, conversion, revenue, and workflow data needed to evaluate the pilot.

Decision-Making Authority

• Respond to prospects and advance routine rental opportunities using approved messaging, pricing, policies, and processes.
• Coordinate internal feasibility review and communicate approved outcomes to prospects.
• Recommend sales follow-up, prospecting, and process improvements based on pilot experience.
• Escalate pricing exceptions, policy exceptions, contractual issues, or high-risk and complex requests to the Director of Engagement or designated leader.

Qualifications

Required:

• 3-4 years of experience in sales, customer service, account coordination, hospitality, events, or venue rentals.
• Strong written and verbal communication, responsiveness, organization, and follow-through.
• Ability to manage multiple inquiries, maintain accurate records, and work within approved policies and pricing.
• Sound judgment about when to resolve routine questions independently and when to escalate.
• Collaborative working style and ability to coordinate effectively across Production, Theater & Event Operations, Building Operations, Marketing & Communications, Box Office, Finance, and Engagement.
• Availability to work an agreed part-time schedule of approximately 15–25 hours per week, with some flexibility based on inquiry and event needs.

Preferred:

• Experience booking or selling space at a theater, performing arts center, event venue, hotel, or conference/banquet facility.
• Working knowledge of how events come together operationally (load-in and load-out, staffing, technical needs, front-of-house), enough to ask the right questions during feasibility review.
• Experience with a CRM, booking, or event management system (e.g., Salesforce, Tripleseat, or similar), and comfort tracking data in spreadsheets.
• Familiarity with quotes, rental agreements, deposits, and invoicing workflows.
• Established relationships or familiarity with SouthCoast businesses, nonprofits, schools, and community organizations that could be prospective renters.
• Experience in a new or pilot role, or comfort helping build and refine processes as they’re being tested.
• In addition to English, multilingual Spanish, Portuguese, Kriolu (Cape Verdean Creole), Haitian Creole, or K’iche.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The Z is a collaborative work environment, and employees are expected to be open and willing to collaborate across departments and teams.

The Zeiterion is on an active, and ongoing, journey to be anti-racist organization - advancing anti-racist policies and practices, and fostering and sustaining a culture that values community, social justice, and equity

Physical Requirements:
The noise level in the work environment ranges from low to high

• While performing the duties of this job, the employee is regularly required to sit for extended periods and occasionally required to stand, walk, and move throughout the building. The employee must be able to lift and carry up to 15 pounds occasionally (e.g., files, supplies). This position is primarily indoor office work, with occasional need to move between floors via stairs or elevator.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT WE'RE LOOKING FOR
In addition to relevant experience, we’re looking for a colleague who:

• Brings a spirit of curiosity, creativity, and openness
• Communicates with clarity, honesty, and care
• Thrives in a collaborative, relationship-centered team
• Shares our commitment to equity, inclusion, and anti-racism
• Is excited to learn, grow, and imagine new ways forward

OUR WORKPLACE CULTURE
As part of your onboarding, you’ll be welcomed into a culture that reflects our values:

• Imagination – We encourage creative problem-solving and fresh ideas from every level of the organization.
• Connection – We work with empathy and respect, building strong relationships across teams.
• Equity – We actively address inequities in our systems and strive for inclusive representation in all we do.
• Transparency – We communicate openly, share information proactively, and make decisions with integrity.
• Discovery – We support risk-taking and learning from mistakes as essential parts of growth.

We create a workplace where you can bring your full self, feel supported, and know your contributions matter.

TO APPLY
Applications will be reviewed on a rolling basis until the position is filled. To be considered, please submit:

1. Your resume
2. A brief cover letter expressing your interest in the role

We deeply value working with individuals from a rich mix of backgrounds, experiences, and perspectives. We believe this diversity strengthens our institution and enriches our community. While we've outlined the qualifications and experience that we think will help someone thrive in this role, we also recognize that talent comes in many forms. If your background doesn't perfectly align with every requirement, we still encourage you to apply - your unique perspective might be exactly what we need.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact careers@zeiterion.org or call 774-425-3413 x122.

EQUAL OPPORTUNITY EMPLOYER
The Zeiterion is an equal opportunity employer. We celebrate equity and are committed to creating an inclusive, thriving environment for all employees, including but not limited to a culture of antiracism in which we build policies, procedures, and a safe space for people from all backgrounds to feel safe and seen in our employ, in our seats, and on our stage. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

EMPLOYMENT ELIGIBILITY & SPONSORSHIP
Applicants must be legally authorized to work in the United States. We are unable to provide visa sponsorship or support corporate transfers for this position now or in the future. Successful candidates will be required to comply with federal travel and identification regulations, including completing the Form I-9 Employment Eligibility Verification upon hire.

BACKGROUND CHECK
Employment with The Zeiterion is contingent upon the successful completion of a background check, including a Criminal Offender Record Information (CORI) check, in accordance with Massachusetts law and The Z's background check policy.