Reporting Analyst

Reporting Analyst If you’re passionate about making a difference, value flexibility and autonomy, and are looking for a supportive and inclusive environment, consider making Sage your next career move. Apply Now Reporting Analyst – 20 hours per week for a 3 month fixed-term contract - £41,200 FTE annually Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future. About Sage: Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely. Our guaranteed independence means we’re free to: Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning Think long-term – experimenting, taking risks, and investing in new ideas About our Team: The Customer Experience & Innovation team plays a key role in helping the organisation understand, improve, and deliver exceptional experiences for customers. Working at the intersection of customer insight, operational performance, and innovation, the team uses data, reporting, and analysis to find opportunities, measure impact, and support evidence-based decision making across the business. As a Reporting Analyst, you'll collaborate with Customer Experience colleagues, operational teams and project leads to ensure people have access to accurate, meaningful, and actionable insights. Together, the team focuses on using data to improve customer outcomes, enhance performance, and drive continuous improvement across both central initiatives and business-as-usual activities. Could you be our new Reporting Analyst? Are you? An experienced Power BI user with a track record of building dashboards and reports that deliver clear and actionable insights. Skilled in using SQL and DAX to extract, transform, analyse, and visualise data from different sources to solve business challenges. Able to demonstrate how you've used data and reporting to influence decisions and improve performance. Experienced in validating, cleansing, and maintaining large or complex datasets, ensuring high levels of data quality and reliability. Someone who consistently delivers accurate, high-quality work with strong attention to detail and a focus on data integrity. Comfortable translating complex information into clear and engaging insights for both technical and non-technical audiences. Highly organised and able to balance multiple reporting priorities, projects, and deadlines in a fast-paced environment. A collaborative partner who builds positive relationships to understand requirements and deliver impactful reporting solutions. Your new role: We're looking for a curious, analytical, and detail-oriented Reporting Analyst to help transform data into meaningful insights that shape customer experience decisions. You'll play an important role in delivering high-quality reporting, dashboards, and analysis that enable us to understand performance, measure outcomes and find opportunities for improvement. Working across a variety of projects and operational activities, you'll ensure reporting solutions are accurate, consistent, and aligned with business priorities. You'll also help improve data quality, support standardisation across systems, and contribute to a culture centered on informed decision making. Deliver accurate, accessible, and actionable Power BI dashboards and reports that support customer experience performance monitoring and decision-making. Provide trusted insights that help identify trends, opportunities, risks, and areas for continuous improvement. Maintain and enhance reporting solutions to ensure they remain aligned with evolving business needs and strategic priorities. Improve confidence in reporting by validating data, identifying quality issues, and supporting the resolution of root causes. Contribute to consistent measurement frameworks and reporting standards across customer experience platforms and initiatives. Translate complex datasets into clear, meaningful information that enables colleagues to take informed action. Successfully manage multiple reporting deliverables, ensuring work is prioritised effectively and completed to agreed timelines and quality standards. Partner with colleagues to support the measurement and evaluation of customer experience projects, initiatives, and outcomes. Overview of benefits: 25 days annual leave (plus bank holidays) with 2 additional floating personal days. Hybrid working up to 2 days per week in office and a home working allowance. Life assurance, income protection, and travel insurance. Private medical cover and access to the company doctor. Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals. Variety of snacks and beverages available in the office. Healthy lifestyle reimbursement and anniversary trips. Access to Company loans (season ticket loan, rental deposit loan, cycle loan). We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application. We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email [email protected] . Please note we only accept applications via email if an adjustment has been agreed. Closing date for applications: Thursday 6th August 2026 To ensure we can give each application the attention it deserves, we may consider bringing the closing date forward. Therefore, we encourage you to submit your application as soon as possible to ensure it is considered. Diversity, Equity, and Inclusion At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong. Department Customer Service & Fulfilment Role Analyst Operations Locations London, United Kingdom Yearly salary £41,200 Remote Status Hybrid Employment Type Contract - fixed term Employment Level Mid Level London, United Kingdom About Sage Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Our mission is building bridges to knowledge — supporting the development of ideas through the research process to scholarship that is certified, taught, and applied. Learn about Sage | About our companies | Open editor positions Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.