Reporting Analyst I Hybrid

Reporting Analyst I Hybrid

Full time; Non-Exempt; XX hours/week; Overtime as required.

Location; Lake Zurich, IL, US

Department: Claims/REO

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Research and solve complex loan servicing process issues. Responsible for reporting and developing recommendations based on department data. Performance must comply with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Essential Functions and Duties:

• Collaborate with management and subject matter experts to define reporting metrics.

• Research items on various reports and resolve issues proactively to expedite the claims process by working with various departments, agencies, attorneys, and/or other third-party vendors.

• Analyze reports to confirm adherence to applicable guidelines and timeframes.

• Identify and solve discrepancies including both missing and incorrect data, including format, revise, and remove data as necessary to ensure accurate reporting.

• Research and respond to investor concerns about the claims process in a timely and accurate manner.

• Create, analyze, and produce accurate reports utilizing various workstations and/or spreadsheets for use by both internal and external audiences, daily, weekly, and monthly.

• Follow-up on all assigned issues to ensure timely resolution.

• Review exception items and submit recommendations for changes and/or corrections.

• Ensure all policies and procedures are updated in accordance with current agency guidelines.

• Manage and maintain all incoming correspondence and audit requests.

• Develop constructive and cooperative working relationships with clients and other employees and maintain those relationships over time.

• Willingness to learn new skills and expand job knowledge, through various learning programs, as assigned by leadership.

• Review and assist with special projects thoroughly and provide status/outcomes.

• Function as a liaison between clients and other departments involved.

• Comply with the Code of Conduct and regulatory training requirements.

• Actively participate in identifying process improvement opportunities within the department.

• Create, review, and resolve high volume of complex delinquent loan reports.

• Act as an initial point of contact for client(s).

• Process daily, weekly, and monthly reports within assigned timeframes.

• Follow-up on all assigned issues to ensure timely resolution.

• Research and respond to investor concerns about the claims process in a timely and accurate manner.

• Successfully complete annual regulatory compliance training.

• Performs other related duties as assigned.

Required Qualifications:

• High School diploma or equivalent.

• 1+ years Mortgage or Loan Servicing experience.

• PC skills: Microsoft applications and mortgage loan servicing platforms.

• Analytical, problem-solving skills with attention to detail/accuracy.

• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.

• Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including the ability to explain complex issues clearly and concisely.

Preferred Qualifications

• Associate or Bachelor’s degree

Benefits:

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.

• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.

• 401 (K) Plan with company match

• Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.

The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.