Research Executive, Client Service

The Role

This role sits in YouGov’s Client Services team that includes our Data Services and Custom teams. The team consists of sector specialists supported by skilled quantitative analytics researchers, combining research expertise with in-depth sector knowledge to help clients identify, analyse and understand their markets. The team delivers both tracking and adhoc studies across consumer and B2B, research, for well-known clients. You'll work closely with clients — and with colleagues across Insight, Account Management and New Business — to design and deliver research that hits the brief, is clear and unbiased, and stands up to scrutiny, backed by YouGov's reputation and media presence. You'll be involved in every stage of a project, from inception to delivery, and you'll get to present data back to clients directly rather than working behind the scenes.

What will I be doing day-to-day?

• Assisting and designing with questionnaire design and reporting insight across projects, ensuring they meet objectives and reflect best research practice
• Managing projects end-to-end: from inception, through fieldwork monitoring and swift issue resolution, to delivering results and clearly communicating what the research shows — including taking clients through Crunch, our online data tool
• Liaising with clients and collaborators on all day-to-day aspects of projects, including reviewing client-created materials (e.g. press releases, reports) to ensure results are accurately reported and stand up to external scrutiny
• Working with senior researchers on larger, high-profile quantitative and global projects, and supporting other researchers on Insight projects across a range of sectors and specialisms
• Supporting commercial teams on fast-turnaround client requests — assessing feasibility, helping with quotes, and assisting with client calls or pitches
• Learning and using YouGov's technical systems, including logging client activity, recording project communications, and scripting surveys to deliver results to clients

What's in it for me?

You will be a key team member for the delivery of research to clients. Working on both ad hoc projects and trackers, you will help develop questionnaires, manage fieldwork, undertake analysis and tell the story of clients' data — with genuine exposure to both sector specialism and high-volume, fast-turnaround research.

What do I need to bring with me?

Demonstrated knowledge and experience

• A strong interest, enthusiasm and passion for research and insight
• Quantitative research experience (not necessary but desirable), with a basic understanding of primary research methods, particularly online research
• Excellent focus and handling skills, with the ability to deliver results, meet deadlines and manage time effectively
• Outstanding attention to detail
• An understanding of statistics and quantitative analysis is desirable
• Self-motivated and confident

Technical skills and qualifications

• Educated up to degree / HND level in a relevant subject — desirable, not essential
• Experience using MS Office
• Excellent written, oral and electronic communication skills

Behavioural competencies

• Enjoys working within a vibrant and dynamic team environment; curious, with a desire and eagerness to learn and solve problems
• Approachable and supportive, with strong communication and interpersonal skills to get your point across with the team, wider colleagues and clients
• Priority setting — focusing on what matters to get the right things done
• Solution focused — proactively identifying change and improvements, e.g. around processes
• Accountability and ownership of your work and complex tasks

AI in our recruitment process

As part of our application process, you may be invited to a structured conversation with Zee, an AI interviewer from our partner Zeeda, at a time that suits you. It's a chance to tell us about your experience in your own words, beyond your CV, and every application is reviewed by YouGov, who make all hiring decisions. If you are selected for a conversation with Zee, the invitation will include more information about how your data is handled, the decisions the AI interviewer may make and your rights and choices.

The closing date for applications to this vacancy is Friday 16th October.

Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy

About YouGov

YouGov is an international online research data and analytics technology group.

Our mission is to offer unparalleled insight into what the world thinks.

Who we are
Our innovative solutions help the world’s most recognised brands, media owners and agencies to plan, activate and track their marketing activities better.

With operations in the UK, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world's largest research networks.

What we do
At the core of our platform is an ever-growing source of connected consumer data that has developed daily over our 20 years of operation. We call it living data. All of our products and services draw upon this detailed understanding of our 27+ million registered panel members to deliver accurate, actionable consumer insights.

As innovators and pioneers of online market research, we have a strong reputation as a trusted source of accurate data and insights. Testament to this, YouGov data is regularly referenced by the global press, and we are the most quoted market research source in the world. *

Leading in online market research, we have a strong record for data accuracy and innovation. A study by the Pew Research Center concluded that YouGov “consistently outperforms competitors on accuracy” as a vendor of choice. We are the market research pioneer of Multi-level Regression with Post-stratification (“MRP”) for accurate predictions at a granular level.

Our purpose

Our purpose is to give our global community a voice by collecting, measuring and analysing their opinions and behaviors and reporting the findings accurately and free from bias.