Reservations Agent (m/f)

Reservations Agent – Hybrid (Lisbon Area)

Who We Are

ResSource is a dynamic outsourcing company dedicated to providing exceptional customer care by managing reservations and customer interactions on behalf of businesses in the travel and hospitality sector.

About The Role

ResSource is expanding, and we are looking for talented professionals who want to grow with us. We are currently seeking a Reservations Agent to handle reservations on behalf of our client, a Destination Management Company (DMC).

The ideal candidate is highly organized, detail-oriented, and pragmatic, with strong analytical skills and the ability to multitask effectively in fast-paced, demanding environments. A background in the travel industry is preferred, and candidates should be comfortable embracing innovative approaches. Familiarity with distribution channels and the ability to quickly learn and adapt to our client’s reservation system is essential.

Requirements

• Strong attention to detail, ensuring accuracy in all tasks.
• Highly organized, with excellent time management skills.
• A pragmatic problem-solver, capable of making sound decisions efficiently.
• Passion for reservations and customer service.
• Strong research, organizational, and analytical skills.
• Experience working with tour operators, travel agencies, or hotels is preferred.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Excellent interpersonal and communication skills, both via telephone and email.
• A degree in Hospitality Management or Tourism is preferred.
• Fluent in English (verbal and written); Portuguese is desirable but not mandatory.
• Ability to quickly learn multiple software systems and accurately input information.
• Able to work independently when working from home, demonstrating autonomy and responsibility.
• Based in the Lisbon area and legally authorised to work in Portugal.

What We Offer

• Hybrid work model: mostly remote, with in-person days in the Lisbon area.
• Internal training to support professional development.
• Attractive growth opportunities in a high-growth, international environment.
• Flat hierarchies, ensuring open communication and a collaborative work culture.
• Special rates for hotels, tours, and transfers.
• Health insurance (available after 6 months with the company).
• Team-building activities and company events.

If you are detail-oriented, organized, and pragmatic, with a passion for the travel industry, we would love to hear from you!

How to Apply

Send your CV and cover letter to careers@ressource.me.

Your personal data will be processed by ResSource solely for this recruitment process and kept for up to 6 months, after which it will be deleted. You may request access, rectification or deletion at any time via careers@ressource.me.