Resi Sales Admin

Keep Things Organized. Make Things Better. Help a Sales Team Succeed.

Are you someone who enjoys working with numbers, keeping information organized, and finding better ways to get things done? American Pest is looking for a Sales Operations Administrator to help keep our Residential Sales department running smoothly and efficiently.

This isn't just a position focused on paperwork and data entry. You'll play an important role in making sure customer information is accurate, sales performance is tracked, and our sales team has the tools and information they need to succeed.

You'll work closely with sales leadership and other departments, helping turn data into useful information, identifying opportunities to improve processes, and supporting the day-to-day operations of a busy sales team.

If you're detail-oriented, comfortable with technology, and enjoy solving problems, this could be a great opportunity to put those skills to work.

What You'll Get

At American Pest, we want our employees to build great careers and great futures. Here's what you can expect:

• Health and Well-being
  • Cigna medical, dental, and vision insurance options, including EPO and PPO plans.
  • Prescription drug program.
  • Flexible Spending Accounts (FSA) for medical and childcare expenses.
  • Health Savings Accounts (HSA) with qualifying plans.
• Financial Security
  • Competitive hourly compensation with overtime pay for hours worked over 40 per week.
  • Traditional and Roth 401(k) savings plans.
  • Company-paid life insurance and short-term disability coverage, with additional coverage options available.
  • Optional long-term disability, accident, critical illness, and hospital indemnity insurance.
• Work/Life Balance and Career Growth
  • Hybrid schedule with 2 days a week working from home.
  • Stable, year-round employment.
  • Paid training.
  • Paid time off and eight paid holidays.
  • Opportunities for professional development and advancement.

What You'll Do

As our Sales Operations Administrator, you'll help manage the information, reporting, and administrative processes that support American Pest's Residential Sales team. You'll review customer accounts and service setups for accuracy, maintain documentation, coordinate information between departments, and help ensure new customers are properly set up for service.

A significant part of your role will involve working with sales data. You'll prepare daily, weekly, and monthly reports, maintain spreadsheets and tracking tools, and help sales leadership monitor individual and team performance. You'll use information from systems like PestPac and HubSpot to identify trends, spot inconsistencies, and provide accurate reporting that helps the department make informed decisions.

You'll also help maintain and improve the procedures our sales team relies on, including documentation standards, reporting processes, and other administrative workflows. This may include creating training materials, helping employees understand updated procedures, and identifying opportunities to simplify or automate repetitive tasks.

Throughout the day, you'll collaborate with sales representatives, field technicians, managers, and other departments to answer questions, resolve documentation issues, and keep information flowing accurately and efficiently.

What You Should Know

This is a detail-heavy, computer-based position where accuracy matters. You'll be working with multiple systems, reports, spreadsheets, and requests, often while balancing competing priorities and deadlines.

You'll need to be comfortable reviewing information for errors, following up when something doesn't look right, and maintaining organized records. Some tasks will be repetitive, while others will require you to investigate problems, analyze information, or figure out a better way to accomplish something.

There may also be occasional scheduled evening or weekend overtime to help finalize month-end reporting.

If you're someone who likes working independently, enjoys getting the details right, and takes satisfaction in helping a team operate more effectively, you'll likely enjoy this role.

What You'll Need

• At least two years of experience in an administrative, office, or sales support role.
• Experience working with data, reports, and spreadsheets.
• Proficiency with Microsoft Office, particularly Excel.
• Strong organizational skills and attention to detail.
• The ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Confidence learning new software, technology, and cloud-based systems.
• The ability to work occasional scheduled evening or weekend overtime for month-end reporting.
• A high school diploma or equivalent.

Even Better If You Have:

• Advanced Excel skills, including PivotTables, VLOOKUP, XLOOKUP, COUNTIF, and SUMIF formulas.
• Experience with data analysis, reporting, or sales performance tracking.
• Experience with CRM systems such as PestPac or HubSpot.
• Previous experience in the pest control or service industry.
• Experience improving administrative processes or creating training documentation.

Grow Your Career

You'll have opportunities to develop your skills in reporting, data analysis, sales operations, and business systems while working closely with department leadership.

We'll provide training on our systems and processes, and you'll have opportunities to contribute ideas, improve workflows, and take on new challenges as American Pest continues to grow.

You'll Probably Enjoy This Job If You...

• Enjoy working with spreadsheets, reports, and data.
• Have an eye for details and notice when information doesn't look right.
• Like finding more efficient ways to complete everyday tasks.
• Can manage multiple priorities without losing track of important details.
• Are comfortable learning new software and figuring out how different systems work together.
• Communicate clearly and enjoy helping coworkers solve problems.
• Take pride in producing accurate, organized, and reliable work.
• Enjoy having a mix of routine responsibilities and opportunities to improve processes.

About American Pest

Founded in 1925, American Pest has spent more than a century helping homeowners and businesses protect their properties from pests. Today, we're a growing, technology-focused pest management company with a team of more than 400 employees.

As part of Anticimex, a global pest control organization, we combine the resources and opportunities of a larger organization with the teamwork and personal connections of a regional company.

We believe in doing good work, treating people with respect, embracing new ideas, and creating opportunities for our employees to grow.

What to Expect After You Apply

We know job hunting can be stressful, so we want you to know what to expect. Our hiring process generally includes an initial application review, a brief phone conversation, and an interview with our team. Candidates moving forward may be asked to complete additional application information and pre-employment screening before a final start date is confirmed.

We appreciate your interest in American Pest and look forward to learning more about you!

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace.