Resident Technical Account Manager
- Salary
- $110.2K–$122.4KUSD per year
- Hiring from
- United States
- Work type
- Remote
- Posted
- Oct 4, 2026
About Axonius Federal Systems:
- Serve as the primary technical point of contact for assigned customers, building strong, trusted relationships with technical and operational stakeholders.
- Develop a deep understanding of your customers' mission objectives, IT environments, security programs, and operational priorities.
- Deliver onboarding sessions, product demonstrations, technical workshops, and enablement activities that drive adoption and customer success.
- Help customers identify and expand use cases that increase the value and impact of the Axonius platform.
- Lead recurring customer touchpoints, including technical reviews, health checks, and business reviews to ensure alignment and successful outcomes.
- Partner with Sales, Customer Success, Product Management, Support, and Engineering teams to advocate for customer needs and drive resolution of issues.
- Troubleshoot technical challenges and coordinate internal resources to resolve customer questions, issues, and escalations efficiently.
- Serve as the voice of the customer by communicating product feedback, enhancement requests, and opportunities for improvement to internal stakeholders.
- Stay current on cybersecurity trends, emerging technologies, and federal IT environments to provide informed recommendations and guidance.
- Maintain accurate documentation of customer activities, technical recommendations, action plans, and outcomes.
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3+ years of combined experience within the cybersecurity or IT industry, preferably in a federal or enterprise software environment; with proven experience in a technical account management or customer-facing role.
- Strong knowledge of IT infrastructure, networking, cybersecurity concepts, and enterprise technology environments.
- Demonstrated ability to troubleshoot technical issues and clearly communicate solutions to both technical and non-technical audiences.
- Experience building trusted customer relationships and driving successful business outcomes.
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Other duties as assigned
- Experience supporting U.S. Federal Government customers.
- Experience working with APIs, integrations, scripting, automation, or data analysis.
- Familiarity with cloud technologies, enterprise security platforms, identity solutions, asset management systems, or vulnerability management tools.
- Working knowledge of Python, REST APIs, JSON, and other common data formats.
- Experience delivering customer training, technical workshops, or enablement programs.
- Security certifications such as Security+, CySA+, CISSP, or similar are a plus.
Axonius Federal Systems is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to competitive salary, our packages include stock options, attractive benefits, and an annual bonus.
Axonius Federal Systems is committed to investing in our people by offering competitive compensation and benefits, meaningful growth opportunities, and a strong sense of community. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status. We also foster a diverse, inclusive workplace built on equal employment opportunity.
Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or visit Verify Employment Eligibility (E-Verify) | Homeland Security.