Residential Care Coordinator

Job Title

Residential Care Coordinator

Department

Residential Services

Reporting Structure

Director of Residential Services

Pay Grade/Salary

06

Exempt/Non-Exempt

Non-Exempt

Bargaining Unit:

081 (GAA Unit I)

Work Location

Varies

Employment Status (FTE)

Full-Time 1.0

Standard Hours 40

Job Summary

Under the general supervision of the Director of Residential Services, the Residential Care Coordinator (RCC) is responsible for overseeing the placement of consumers into the most appropriate residential settings.

Essential Duties & Responsibilities

• Identifies contracted providers within the DWIHN system as a potential match.
• Coordinates all placement activities for individuals receiving residential services in the behavioral health system.
• Reviews clinical assessments and documentation.
• Collaborates with Residential provider leadership, Residential Care Specialists, Clinically Responsible Service Providers, consumers, guardians, family members, hospital and outpatient provider staff, and other members of the participant’s team.
• Completes monthly reporting.
• Monitors the placement process outcomes for consumers.
• Facilitates transitions of care.
• Supports the development, monitoring, and management of the placement coordination activities.
• Serves as an advocate for the member and acts as a liaison between the member and providers, facilities, practitioners, and other community-based agencies in the coordination of the member’s care.
• Establishes and maintains professional relationships with members, providers, and Clinically Responsible Providers.
• Assists with the managed care functions of the PIHP and CMHSP.
• Processes all specialized residential referrals and requests.
• Serves as an advocate and liaison for AMI, IDD members with Affiliated Providers.
• Participates in meetings.
• Facilitates and assists with emergency home closures.
• Performs data collection for the purpose of monitoring placement outcomes.
• Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

• Identifies contracted providers within the DWIHN system as a potential match.
• Coordinates all placement activities for individuals receiving residential services in the behavioral health system.
• Reviews clinical assessments and documentation.
• Collaborates with Residential provider leadership, Residential Care Specialists, Clinically Responsible Service Providers, consumers, guardians, family members, hospital and outpatient provider staff, and other members of the participant’s team.
• Completes monthly reporting.
• Monitors the placement process outcomes for consumers.
• Facilitates transitions of care.
• Supports the development, monitoring, and management of the placement coordination activities.
• Serves as an advocate for the member and acts as a liaison between the member and providers, facilities, practitioners, and other community-based agencies in the coordination of the member’s care.
• Establishes and maintains professional relationships with members, providers, and Clinically Responsible Providers.
• Assists with the managed care functions of the PIHP and CMHSP.
• Processes all specialized residential referrals and requests.
• Serves as an advocate and liaison for AMI, IDD members with Affiliated Providers.
• Participates in meetings.
• Facilitates and assists with emergency home closures.
• Performs data collection for the purpose of monitoring placement outcomes.
• Performs related duties as assigned.

Required Education & Experience:

Required Education

• A Bachelor’s Degree in Social Work, Psychology, Counseling, Nursing, the Human Services, the Social Services or a related field.

Required Experience

Required License(s)

NOTE: Must submit to and clear a background check as required by the Department of Human Services.

WORKING CONDITIONS:

Work is usually performed in an office setting but may require the employee to drive to different sites throughout Wayne County and the State of Michigan to meet with partners or oversee program activities. This position can work remotely with supervisory approval. The incumbent in this position may be required to attend in-person events on a regular basis.

EEOC Statement

DWIHN is an Equal Employment Opportunity Employer committed to fair, consistent, and merit-based hiring practices. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, or any other status protected under applicable federal, state, local law.

Employment decisions are based solely on job-related qualifications, demonstrated competencies, and organizational needs. DWIHN maintains policies and procedures designed to ensure that recruitment, selection, promotion and all other employment actions are conducted in a manner that is objective, equitable and non-discriminatory.