Residential Maintenance manager - 64435032956

Residential Maintenance Manager

Location: Remote (U.S. Time Zones) LATAM preferred

Compensation: 2,500-3,200 USD

Industry: Real Estate / Luxury Residential Management

Schedule: Full-time, Monday-Friday

About The Company

A private investment fund that owns and manages a portfolio of exceptional luxury homes worldwide. The firm focuses on delivering high-quality experiences for residents and investors while maintaining long-term asset value through careful maintenance, renovation, and operational oversight.

Role Overview

The Residential Maintenance Manager (RMM) will oversee the maintenance, repair, and renovation needs of 20+ luxury residential properties. This includes project managing new acquisitions and construction, coordinating vendors, and implementing systematic processes to ensure properties meet operational and investor standards. The RMM will build a knowledge base of properties to streamline ongoing maintenance and care, ensuring the best experience for residents and investors.

Key Responsibilities

Core Responsibilities

• Project management of maintenance, renovations, and on-site operations
• Vendor management and budgeting for services and projects
• Solve repair and maintenance issues across mechanical, electrical, plumbing, HVAC, home automation, pool/spa, and security systems
• Thrive in global, high-ambiguity environments with shifting priorities
• Prioritize tasks to meet tight deadlines and maintain high attention to detail
• Communicate effectively with asset managers, local hosts, and vendors
• Lead and coordinate teams to resolve problems efficiently
• Travel as required for property inspections or project oversight
• Implement robust routine residence inspections and preventative maintenance strategies
• Train and guide local hosts, property managers, and housekeeping teams on home systems and operations
  
  

Case Management

• Triage and resolve maintenance issues in a timely manner
• Source parts and manage inventory systematically
• Manage work orders, track progress on platforms like Salesforce
• Develop home maintenance and repair plans for complex cases
• Coordinate with trip planning for reservation awareness
• Maintain dynamic communication with stakeholders
  
  

Vendor Management

• Obtain and evaluate bids for maintenance, repairs, and renovation projects
• Negotiate contracts to secure competitive terms
• Evaluate vendor performance and research market alternatives
• Analyze service costs periodically
  
  

Major Renovations / New Builds

• Develop and manage project plans and budgets
• Coordinate vendors and ensure project timelines and budgets are met
• Organize regular vendor touchpoints for project execution
  
  

Home Acquisitions

• Kickoff project plans for new property acquisitions
• Arrange inspections and review reports to identify risks or required work
• Catalog and manage legal documents, HOA documents, and closing documents
• Coordinate installation and setup of new properties
  
  

New Home Systems Setup (Healthy Home Standards)

• Document maintenance history and residence profiles
• Maintain recurring maintenance and care requirements in Salesforce
• Vet and engage vendors for core care needs
• Develop annual home operation, maintenance, and improvement budgets with asset management
  
  

Hard Skills

• Minimum 5 years residential maintenance management experience
• Project management, vendor management, and budget oversight
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint)
• Experience with Salesforce, CRMs, and project management tools like Asana
• Strong process optimization and analytical skills
• Ability to analyze and optimize maintenance processes
  
  

Soft Skills

• Excellent written and verbal communication
• Strong stakeholder management skills
• Problem-solving and decision-making abilities
• Team player with a proactive, can-do attitude
• Flexible, adaptable, and able to thrive in ambiguous environments
  
  

About The Candidate

• Experienced in residential maintenance management
• Comfortable working remotely across multiple time zones
• Fluent in English (Spanish or French a plus for LATAM)
• Holds valid passport and travel documentation as needed
• Driver’s license and comfort renting vehicles internationally
• Strong credit rating
  
  

Why This Role Matters

• Ensures properties are maintained to the highest standards
• Protects and enhances asset value
• Supports investor satisfaction through operational excellence
• Provides systematic and efficient care across multiple international properties