Resource Development Assistant

Salary: $43,000

Residency Requirement: Primary residence must be in the state of Georgia

Job Summary

This position works closely with the Sr Director of Resource Development and Marketing, Sr. Manager of Corporate and Faith Partnerships. Sr. Manager of Individual Giving, and the Special Events Manager to support fundraising activities and accomplish key administrative tasks. The right candidate will be an extremely organized individual with the highest level of attention to detail and professionalism. Close, daily communication with team members is necessary, especially when support for special projects is needed. Attendance will be required at development events that sometimes take place outside the office and outside of regular work hours.

To perform this job successfully, this individual must have excellent computer and organizational skills. Attention to detail and the ability to organize information will be critical. Strong written and verbal communication skills are necessary. The individual must be able to work in a fast-paced environment and be able to start and resume work on projects as priorities change. This position requires a team-oriented person who understands the dynamic of working with a management team to achieve Open Hand’s fundraising goals. The right candidate must present themselves professionally and maintain professionalism and discretion with donors and donor information.

Supervisory Responsibilities

None.

Duties/ Responsibilities

Provide support to the Sr. Director of Resource Development, Sr. Manager of Corporate and Faith Partnerships, Sr. Manager of Individual Giving, and Special Events Manager with various responsibilities as needed.

Donor Relations:

• Serve as the first contact for inbound department phone calls.
• Assist with donation thank you calls as listed in the daily gift report email.
• Collaborate with the Database Administrator to segment donor lists for targeted donor communications, appeals, and stewardship initiatives, ensuring accurate data and timely execution.
• Maintain accurate records of all related interactions with donors in Giveffect database.
• Manage birthday, honor, and memory card processes for donors.
• Oversee monthly handwritten thank you note process by assigning notes to relevant Development staff and composing notes on behalf of Open Hand.
• Assist with the coordination of schedules for meetings or managing RSVPs.
• Attend and compile notes at Advisory Board meetings, support with volunteer days, and assist the Sr. Manager of Individual Giving with follow-up communications as needed.
• Assist in preparing briefing materials, donor profiles, and meeting packets for Development staff.
• Assist with the coordination of annual stewardship efforts including keeping the donor wall accurate and up to date, treat delivery, in collaboration with the Database Administrator and Sr. Manager of Individual Giving.

Special Events:

• Assist with keeping event forms and websites up to date.
• Assist Special Events Manager with event guest management as it relates to the specific event.
• Assist the Special Events Manager in logistical planning and executing all fundraising events related to Open Hand, some of which include the Open Hand Charity Golf Classic Tournament, Major Donor Epicurean Receptions, Party in the Kitchen, and various third-party events.
• Assist with communication to vendors, donors, event guests, and internal staff as needed.
• Assist with identifying and soliciting auction items for all major fundraising events.
• Keep a detailed and organized catalogue of recruited auction items (physically and digitally).
• Serve as the primary point person for auction software and auction item management for Party in the Kitchen and Charity Golf Classic Tournament.
• Assist with all Open Hand fundraising events which sometimes fall outside of regular office hours.

Other Development Support:

• Maintain an effective and organized inventory of physical and digital materials related to all department activities and department collateral materials, and re-ordering as needed.
• Aid team with donor record research and maintenance in the GivEffect and DonorSearch database.
• Assist in preparing meeting agendas as needed and take comprehensive notes at weekly team meetings and Development retreats.
• Provide support with other duties as requested or assigned by the Sr. Director of Development, Sr. Manager of Corporate and Faith Partnerships, Sr. Manager of Individual Giving or Special Events Manager.

Required Skills/Abilities

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) is required.
• Experience using a donor management system preferred.
• Exceptional verbal and formal writing skills with the ability to convey professionalism, gratitude, and organizational voice in written communications.  
• Familiarity with non-profit mission messaging and fundraising and/or customer service and sales are preferred.
• Integrity, honesty, ethics, creativity, and proactive thinking are needed.
• Strong attention to detail, the ability to organize information, and prioritize will be critical.
• Flexibility regarding working evening and weekend hours as needed is required.
• Must be a self-starter who can independently assess and determine priorities
• Must present self professionally and maintain professionalism and discretion with donor information.

Education/Experience

• Undergraduate degree or related administrative experience.

Physical Requirements

• While there is some flexibility, the Resource Development Assistant is expected to work on-site at Open Hand’s campus four days a week, as coordinated with their supervisors, with the option to work one day remotely contingent upon performance and as approved by supervisors.
• The employee is regularly required to sit at a computer, answer the telephone, file, and perform other office duties.
• The employee is frequently required to walk, stand, drive a car, and lift and/or move 25 pounds.
• The employee must be able to talk, hear, and see.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Drug Free Workplace

Open Hand is a drug free and substance abuse free work environment. All candidates hired are subject to a pre-employment drug screen. Random drug testing may be conducted by an external, neutral tester on all employees. Any perceived use of drugs or reporting to work under the influence of alcohol may be grounds for immediate dismissal.

Equal Opportunity

Open Hand is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Open Hand complies with the law regarding reasonable accommodations for handicapped and disabled employees.