Resource Managed Services Delivery Manager - 12 Month FTC

About us

La Fosse is an employee-owned technology talent and solutions business. We work with clients across Recruitment, Executive Search, Academy and Technology Solutions. Alongside specialist hiring, we deliver Statement of Work and outcome-led services for clients.

As our Solutions capability grows, we’re expanding our Resource Managed Services offering, which we call Capability-as-a-Service (CaaS). Rather than placing individual contractors, we give clients fully managed teams of specialist technology talent. These teams are delivered against agreed outcomes, service levels and commercial terms.

We’re looking for someone who has delivered this kind of service before to own delivery and help shape the offering as it scales.

The role

This is a client-facing leadership role. You’ll own our managed resourcing engagements from mobilisation through delivery to exit. You’ll be the main point of contact for senior client stakeholders and responsible for service quality, governance and continuity. You’ll work closely with the Solutions Director, Client Engagement Leads and our recruitment and delivery teams.

What you’ll be doing

• Client relationships: You’ll be the primary contact for senior client stakeholders, leading regular service reviews and governance meetings.
• Capacity and demand planning: You’ll work with clients to understand future requirements, turn that demand into resource plans, and make sure the right specialist capability is in place at the right time.
• Mobilisation and continuity: You’ll lead new service mobilisations and go-live readiness. Throughout each engagement, you’ll manage onboarding, cover, replacements and continuity across managed teams.
• Service performance: You’ll track delivery against agreed service levels and outcomes, manage escalations, and make sure reporting and corrective actions are handled well.
• Commercial management: You’ll monitor spend against budgets and purchase orders, manage scope changes and change requests, and support extensions and renewals.
• Building the offering: You’ll develop the processes, reporting standards and delivery model that will support new engagements as CaaS grows.

What we’re looking for

You’ll come from a resourcing, workforce solutions, talent solutions or consultancy background, where you’ve delivered managed resource services to clients. This isn’t an IT service management or service desk role. The experience that matters is running managed teams of specialist talent for clients, not running IT services.

• Experience delivering or mobilising a Resource Managed Service, managed SoW service, MSP/RPO programme or similar outcome-based resourcing service for clients.
• A clear understanding of the difference between a genuinely managed service and supplying individual contractors on a time-and-materials basis, and the confidence to protect that distinction with clients and in contracts.
• A track record of managing complex client relationships and senior stakeholders, including Heads of Function and technology leaders.
• Experience in resource capacity and demand planning, and in managing continuity across contractor or consultant teams.
• A solid grasp of commercial controls: purchase orders, budget consumption, change requests and contract renewals.
• Ideally, experience of helping to build or grow a managed service from an early stage, not just running an established model.

Desirable

• Experience with financial services or public sector clients.
• Familiarity with the SFIA competency framework.

🌴 Annual Leave: Enjoy up to 30 days of annual leave, plus bank holidays, your birthday off, and a Christmas closure period.

🏙️ Hybrid Working Model: We work 4 days a week from our London office, with 2 weeks per year to work from anywhere, whether that’s by the beach, in the countryside, or closer to family.

🎿 Annual Company Ski Trip: Hit the slopes with the team, our all-company ski trip is open to everyone.

💆 Wellness Perks: We subsidise your gym membership to help you stay active and energised, and offer weekly in-office massages for a midweek recharge.

🧠 Mental Health Support: Access to professional support and resources to help you prioritise your wellbeing.

👶 Enhanced Maternity Pay: We provide enhanced maternity packages to support you through life’s important milestones.

🎉 Incentives & Socials: Regular team socials, performance incentives, and rewards to celebrate your success.

🦷 Private Health & Dental Discounts: Take advantage of discounted private healthcare and dental plans, because your health matters.