Respiratory Registered Nurse

Impact to Health is seeking a compassionate and patient‑centered Respiratory Registered Nurse or Respiratory Therapist to join our clients Call Center team.

Essential Job Duties and Responsibilities

· Provide compassionate, patient‑centered telephonic support within a 24/7 call center rotation, offering calm and reassuring guidance during after‑hours needs.

· Conduct empathetic phone consultations for AHCC locations, helping patients and caregivers navigate respiratory concerns with clarity and confidence.

· Counsel and re‑educate non‑compliant CPAP patients with encouragement and understanding, reinforcing the health benefits of therapy and addressing barriers with sensitivity.

· Gather information from patients, caregivers, and field personnel regarding equipment concerns, troubleshooting issues with patience and a supportive approach.

· Enroll patients into CPAP compliance programs, explaining the purpose and benefits in a way that empowers and reassures.

· Maintain a working knowledge of basic insurance guidelines to help support patient needs and care continuity.

· Maintain all required licensure, certifications, and continuing education to ensure high‑quality, evidence‑based respiratory support.

· Determine when a physical visit is necessary after all remote measures have been exhausted, coordinating care with empathy and urgency to protect patient wellbeing.

· Monitor patient progress according to insurance guidelines and established timelines, advocating for patient health throughout the compliance process.

· Protect patient and company information with diligence, ensuring confidentiality and trust in every interaction.

· Provide clinical support to field personnel, offering guidance and troubleshooting assistance that strengthens patient care across the organization.

· Deliver patient education with compassion—covering equipment use, maintenance, safety, therapy expectations, and the importance of compliance.

· Review manufacturer systems for compliance tracking to support accurate, patient‑centered follow‑up.

· Perform additional duties as assigned to ensure patients receive reliable, empathetic, and clinically sound respiratory support.

Requirements

Required Education and/or Experience

• High school diploma or GED equivalent, required
  
• Credentials as a Registered Nurse (RN)
  
• Licensed in primary state of home office as required by state law and provide a copy of license to the location
  

Preferred Education and/or Experience

• Completion of an accredited program/degree in respiratory care/therapy or related science is preferred; nursing or other paramedical training may be acceptable depending upon state licensure laws
  
• Maintain CEUs as required by state law, and if not required by state law, then maintain a minimum of 4 CEUs per year
  
• May be required to obtain license in neighboring states as required by service area of location
  
• Experience with home respiratory care, preferred
  
• One year of related work experience, preferred
  

Benefits

Benefits

• Generous paid time off and paid holidays
  
• Bonus and incentive opportunities
  
• Fixed and variable car reimbursement for Area Managers and Account Executives
  
• Car, mileage, and telephone reimbursement (as applicable)
  
• Employee discount and recognition programs
  

• Employee Assistance Program (EAP)
  

• 401(k), HSA, and FSA/Dependent Care FSA
  

• Medical, prescription, dental, and vision coverage
  

• Life insurance, disability, accidental death, identity protection, and legal services