Responsible Gaming Specialist

Innovation is central to everything we do at Aristocrat. As pioneers in gaming entertainment, we seek to bring happiness to life through the power of play. We consistently expand creative and technological frontiers to offer outstanding gaming experiences across land-based casinos, social platforms, and real-money online gaming. Become part of crafting the gaming future as a Responsible Gaming Specialist, where your role supports a culture passionate about player protection and responsible gaming.

What You'll Do

• Develop, introduce, maintain, and support Responsible Gaming policies, procedures, standards, and operational controls.
• Support compliance with applicable Responsible Gaming regulations, requirements, and internal standards impacting iLottery and iGaming operations.
• Monitor and review player activity and interactions for potential indicators of problematic or harmful gaming behavior.
• Perform suitable Responsible Gaming evaluations, interventions, and manage blocking issues following established procedures.
• Support players seeking information or assistance regarding Responsible Gaming tools, resources, limits, self-exclusion, or other player-protection measures.
• Ensure Responsible Gaming cases and player interactions are carefully detailed, tracked, and managed according to Company policies and required guidelines.
• Support the administration and ongoing efficiency of self-exclusion and other player-protection programs.
• Identify behavioral trends or patterns that may indicate an increased risk of gambling-related harm and advance concerns appropriately.
• Monitor and manage the performance of Responsible Gaming processes and offer ideas to advance player protections and operational consistency.
• Assist with adherence assessments, audits, inspections, and regulatory inquiries related to Responsible Gaming.
• Act as a specialist in Responsible Gaming policies, procedures, tools, and operational practices.
• Collaborate with Customer Service, Compliance, Legal, Operations, Product, Technology, and other departments to advance Responsible Gaming initiatives.

What We're Looking For

• Bachelor's degree in Business, Psychology, Social Sciences, Compliance, Gaming, or a related area, or equivalent work experience in a regulated context.
• More than 3 years of experience in Responsible Gaming, gaming compliance, player protection, customer service, or a similar regulated gaming setting, ideally within lottery, iGaming, or another gaming area.
• Solid knowledge of Responsible Gaming principles, player-protection methods, self-exclusion programs, and responsible play resources.
• Experience handling sensitive or complex player situations with integrity, discretion, empathy, and careful decision-making.
• Strong analytical skills combined with the ability to assess player behaviors, interactions, trends, and additional data connected to Responsible Gaming.
• Excellent attention to detail and ability to maintain accurate, thorough, and confidential documentation.
• Proficiency in data analysis and commonly used business software, including Excel and Outlook.
• Capability to detect patterns and transform observations into actionable advice or improvements in procedures.
• Ability to recognize product or operational gaps impacting Responsible Gaming and work with relevant teams to develop a path forward.
• Ability to act as a mentor and resource for other team members, encouraging knowledge growth and consistent application of Responsible Gaming procedures.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.

About Aristocrat

Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery.

Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day.

Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat.

Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play!

Employment Equality Statement

Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law.

If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com.

Empowering a Sustainable Future

At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe.

Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community.

You can read more about our progress here: https://www.aristocrat.com/sustainability/