Results Processing Officer

MaxBet is a rapidly growing company specializing in sports betting, gaming and gambling. Headquartered in Serbia, we have a strong presence in Bosnia and Herzegovina, Montenegro and North Macedonia. We are committed to setting new industry standards, delivering top-tier entertainment while upholding the highest integrity.

As we continue to grow, we are looking for a:

Results Processing Officer

Contract Type: Fixed-Term Contract

Role Summary:

We are looking for a detail-oriented and well-organized person to join our team as a Results Processing Officer. The successful candidate will be responsible for entering and verifying results, ensuring the accuracy of bet settlement, and maintaining effective communication and coordination with relevant teams to ensure accurate and timely information and efficient resolution of customer requests.

Responsibilities:

• Enter and verify results, ensuring that bets are correctly settled in accordance with the actual results.
  
• Monitor and check the betting offer, ensuring that relevant information is communicated promptly through internal communication channels to other organizational units and retail locations.
  
• Collaborate daily with other organizational units, including Online Support, to ensure the efficient resolution of customer requests.
  
• Communicate directly with customers to provide information and resolve their requests in a timely manner.
  

Qualifications:

• Minimum of two years of experience in the same or a similar position.
  
• Completed secondary education lasting three or four years (Level III or IV of the Serbian National Qualifications Framework), regardless of field of study.
  
• Strong attention to detail, accuracy and a sense of responsibility.
  
• Good organizational and communication skills.
  
• Ability to solve problems efficiently and collaborate effectively with different teams.
  
• Good command of English, both written and spoken.
  

Perks and benefits:

Health & Well-being:

• Private health insurance.
  
• Up to 6 days of 100% paid leave without a certificate.
  
• Sports membership.
  

Work Environment & Comfort:

• Modern workspace with relaxation areas.
  
• Hybrid work model with flexible working hours.
  
• Remote work up to 30 days/year.
  

Work-Life Balance:

• 24+ days of annual leave.
  
• Birthday off.
  
• Reduced hours for moms with kids starting kindergarten.
  
• Fully covered maternity leave (according to company policy).
  
• Day off for parents of first graders.
  

Growth & Development:

• Paid training, workshops, and educational opportunities.
  
• Team-building events and sports activities.
  

Additional Perks:

• Daily transportation between Novi Sad & Belgrade for Novi Sad colleagues working in Belgrade.
  
• Role-based bonus opportunities.
  
• Referral bonuses for recommending new hires.
  
• Full equipment and onboarding for every role.