Retail Partnership Manager

WE’RE HIRING!

Retail Partnership Manager | Lowe’s Program Leader

Build Partnerships. Develop People. Drive Growth.

Closet Factory is seeking a commercially minded retail leader to accelerate growth across our retail partnership programs. This is a strategic, hands-on leadership opportunity for someone who can build relationships, develop people, uncover market opportunities, and translate business goals into measurable results.

Working alongside franchise ownership and sales management, you will lead local retail program execution, coach Designers and lead generation teams, and strengthen partnerships that connect more homeowners with Closet Factory. This is not a lead generator position—it is a business growth and performance leadership role.

WHAT YOU’LL LEAD

• Drive growth and uncover opportunities. Develop store-by-store growth plans; identify underserved markets, underperforming locations, new activation opportunities, and ways to deepen retail partner engagement. Recommend priorities based on lead quality, conversion, sales potential, and return on effort.
• Own retail program performance. Partner with franchise ownership and sales management to set goals, monitor scorecards, prioritize resources, and lead corrective action plans. Turn trends into practical recommendations and measurable improvement.
• Coach and influence teams. Equip Designers, lead generation specialists, and retail associates to succeed through onboarding, field coaching, process reinforcement, and regular performance conversations—even when team members do not report directly to you.
• Master the customer journey. Become the local subject matter expert in Lowe’s MIC, ClosetWare, lead and opportunity workflows, promotions, financing, quoting, ordering, and customer follow-up. Troubleshoot obstacles and reinforce consistent execution from lead capture through sale and fulfillment handoff.
• Strengthen strategic relationships. Build trusted connections with retail store and field leadership, franchise ownership, sales management, and Closet Factory Headquarters. Coordinate associate education, promotional initiatives, events, and consistent brand execution.
• Create accountability. Maintain accurate activity and sales reporting; lead opportunity-by-opportunity reviews; monitor compliance and customer experience; and follow through on agreed actions, owners, and deadlines.

WHAT WE’RE LOOKING FOR

• A business builder. Experience in retail leadership, field operations, channel partnerships, multi-location management, or sales performance improvement—with the curiosity to seek growth opportunities, not just maintain current activity.
• A credible coach. Ability to inspire, train, influence, and hold others accountable through collaboration, clarity, and follow-through.
• A data-driven operator. Confidence interpreting KPIs, spotting root causes, creating action plans, and balancing strategic thinking with in-store execution.
• A systems-minded problem solver. Comfort learning complex platforms and workflows; strong communication, organization, technology, and relationship-management skills.
• A flexible field leader. Reliable transportation and availability for assigned retail locations, meetings, and occasional evenings or weekends as needed.

HOW SUCCESS IS MEASURED

Success is measured through retail sales growth, qualified leads per store, lead-to-appointment conversion, proposal and closing performance, customer experience, operational compliance, and the effectiveness of coaching and store-level improvement plans. Annual targets are established with franchise leadership and aligned with applicable retail partner scorecards.

WHY CLOSET FACTORY?

Join an established custom organization brand with more than 40 years of experience and an expanding retail presence. You will have the opportunity to shape local growth strategy, influence business outcomes, develop talent, and help build lasting retail partnerships—with the variety and autonomy of a field leadership role.

POSITION DETAILS & APPLY

Closet Factory – [Franchise Location] | [City, State]

Reports to: Franchise Owner / Sales Manager | Schedule: [Full-Time / Part-Time]

Compensation: [Insert pay range and incentive details] | Apply: [Application Link or Email]

Scope may include Lowe’s, Costco, and other retail partnerships based on local business needs.

Closet Factory locations are independently owned and operated. Compensation, benefits, responsibilities, scheduling, and advancement opportunities vary by franchise. Closet Factory is committed to equal employment opportunity in accordance with applicable law.