Retail Sales & Key Account Manager

About the Role We're looking for a hands-on Retail Sales & Key Account Manager to manage the day-to-day commercial execution of our retail business and support the continued expansion of our brands across key US retailers. This role is highly operational and retailer-facing, working closely with our CEO, Finance, Marketing, and Product teams to ensure strong execution across existing accounts as well as new retail opportunities. Work Structure & Requirements Location: Remote / Virtual Schedule: (please confirm hours/week) Compensation: (please confirm rate) Key Responsibilities 1. Retailer Outreach & Business Development Identify and approach relevant retail partners and buyers Conduct ongoing outreach to new and existing retail contacts and maintain momentum with prospective partners Prepare retailer-specific presentations, line reviews, proposals, and assortment recommendations Coordinate samples, product information, and other materials required by retailers Maintain an active pipeline of retail opportunities and next steps 2. Key Account Management Manage day-to-day communication with retail buyers and account teams Serve as the main operational point of contact for assigned retail accounts Coordinate and respond to retailer requests across assortments, pricing, promotions, markdowns, forecasts, purchase orders, planograms, item setup, and launch timing Proactively follow up on open topics and ensure deadlines are met 3. Retail Meetings & Presentations Prepare and lead retailer meetings, line reviews, and business reviews Develop and adapt retailer presentations using existing company materials Coordinate relevant sales data, product information, pricing, and marketing plans ahead of meetings Manage follow-up actions, meeting recaps, and next steps 4. New Product & Retail Launch Execution Coordinate new product introductions with Product, Marketing, Operations, and Finance Ensure retailers receive required product information, images, samples, pricing, and launch materials on time Track launch timelines, retailer deadlines, and item setup requirements Follow up internally to ensure agreed launch dates and commitments can be met 5. Promotions & Commercial Execution Coordinate retailer promotional requests and annual promotional calendars Work with Finance to evaluate promotional economics, pricing, and retailer deductions Track agreed promotions, discounts, markdowns, and commercial commitments Support post-promotion reviews and assess incremental sales generated 6. Reporting & Sales Administration Maintain clear account status and opportunity tracking Provide regular updates on retailer conversations, open actions, and upcoming deadlines Track sell-in, orders, forecasts, and launch opportunities Flag risks or commercial issues early to management Required Skills & Experience Experience: Retail sales, key account management, or business development experience — ideally within Beauty, Personal Care, or Consumer Goods Retailers: Strong understanding of working with major US retailers Commercial Acumen: Comfortable working with pricing, margins, promotions, and deductions Communication: Strong written and verbal English; able to prepare compelling retailer presentations and sales materials Competencies: Highly organized, proactive, execution-oriented, and comfortable managing multiple retailer conversations simultaneously Profile: Comfortable working in a fast-moving entrepreneurial environment and coordinating effectively across Product, Marketing, Finance, and Operations Note: This is an operational sales and account management role. Major strategic retailer negotiations and company-wide commercial decisions remain with senior management.