Retail Sales Representative

Company Description Leadway is one of Nigeria’s largest non-banking financial services providers, known for strong customer focus, operational excellence, and consistent business performance. As a holding company, Leadway operates across multiple financial services including life and non-life insurance, pension fund administration, health management, asset management, and wills and trusts management. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Cote D'Ivoire), and Leadwayassurance (Cote D’Ivoire). Leadway serves individual and corporate clients across major industries such as construction, manufacturing, oil and gas, shipping, aviation, and government agencies. The organization offers a dynamic environment for professionals interested in building a career in retail financial services.
Role Description The Retail Sales Representative is a full-time role based in Lagos with a hybrid work arrangement, combining on-site duties with some work-from-home flexibility. This role involves engaging prospective and existing customers, explaining products and services, and recommending suitable solutions based on customer needs. The Retail Sales Representative will conduct in-person and virtual sales meetings, manage inquiries, follow up on leads, and support customers through the sales process. Daily tasks include maintaining up-to-date product knowledge, delivering high-quality customer service, meeting sales targets, and accurately documenting customer interactions and transactions. The role also requires collaboration with internal teams to resolve customer issues, participate in promotional activities, and provide feedback on customer trends and market opportunities.
Qualifications

• Strong retail sales and general sales skills, with a track record of meeting or exceeding targets.
• Solid product knowledge skills, with the ability to quickly learn and explain financial and insurance products clearly.
• Excellent communication skills, including clear verbal and written communication and active listening.
• Customer service skills focused on building trust, handling inquiries professionally, and resolving issues effectively.
• Relevant experience in retail, financial services, or insurance sales is an advantage.
• Ability to work in a hybrid environment in Lagos, managing both in-person and remote customer interactions.
• Strong interpersonal skills, resilience, and a goal-oriented mindset.
• Minimum of a diploma or bachelor’s degree in business, marketing, finance, or a related field preferred.