Retail Sales Supervisor

Retail Sales Supervisor About Luxehouze Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity. We are looking for a Retail Sales Supervisor who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.” What Success Looks Like Here People who succeed at Luxehouze typically: Take ownership without being asked They step in when something breaks and follow through until it’s resolved. Think in results, not effort They focus on impact, quality, and business outcomes — not just inputs. Adapt quickly and learn fast They adjust based on data, feedback, and changing priorities. Communicate clearly and early They raise risks, ask questions, and align stakeholders proactively. Operate well under pressure High standards and accountability energize them rather than slow them down. What Will Be Challenging Please read this carefully - it’s here to help you self-select. Expectations are high and visible Problems may be ambiguous and fast-moving Priorities can change as the business scales Feedback is direct and frequent Performance is measured by results, not intentions If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit. What You Will Own In this role, you will be accountable for: Supervise daily operations of the retail sales team to ensure smooth functioning and optimal sales performance Support the implementation of sales strategies and promotional activities to achieve sales performance Support the implementation of sales strategies and promotional activities to achieve sales targets and increase customer satisfaction Monitor and report on sales performance, providing insights for improvements and adjustments to meet sales objectives Assist in the training and development of team members, ensuring they are equipped with the necessary product knowledge and customer service skills. This is an accountability role . Ownership and follow-through are expected. What We’re Looking For Minimum of 3 years of experience in a leadership role within the retail industry, preferably in luxury goods, FMCG, or premium automobile sectors. Proven track record of successfully achieving and surpassing sales targets. Strong leadership and coaching abilities with a hands-on approach to team management. Excellent communication and interpersonal skills with a customer-centric mindset. Analytical mindset with the ability to interpret sales data and make informed decisions. Passion for luxury goods and a deep understanding of the premium retail market Why Join Luxehouze Real ownership, real outcomes You won’t be shielded from important decisions. You’ll own meaningful problems and see the direct impact of your work on revenue, customers, and company growth. High standards, low politics We value clear thinking, good judgment, and follow-through. Feedback is direct, decisions are pragmatic, and performance is evaluated on results — not optics. Exposure to senior leadership and critical decisions You’ll work closely with leaders who care deeply about building the business well — not just growing fast. Room to grow with the company As Luxehouze scales, strong performers get broader scope, bigger problems, and leadership opportunities. Growth here is earned, not time-based. Luxehouze is not the right place if you’re looking for comfort, slow pace, or narrow scope. It is the right place if you want responsibility, fast learning, high standards, and the chance to help build a category-defining business. Department Sales Locations Indonesia Remote status Hybrid About Luxehouze At Luxehouze , we believe that values encompass a collection of positive elements that shape our beliefs. We prioritize the well-being of our employees at all levels, acknowledging and appreciating their professional and personal aspirations. Our focus is on teamwork, integrity, and performance, cultivating an environment that reinforces our core values. We are committed to bringing people together and ensuring that everyone is aligned toward a common objective. We encourage a culture of feedback, where giving and receiving input is valued and fostered. Each team member at Luxehouze takes ownership of their tasks, actively contributing to the realization of ideas. It is an amazing place to work, where we not only learn and forge new friendships but also provide a competitive culture and benefits to support our talented workforce. Join us at Luxehouze, where you can experience a fun workplace with a hybrid working arrangement. We offer a Laptop Ownership Program to our employees and provide 16 days of annual leave without deducting from your annual leave balance for collective leaves. Moreover, we promote opportunities for learning and growth through training and development initiatives. To add excitement to the work environment, we organize interesting employee activities and programs. Explore our current job openings below and become a part of our success story as LuxeSquad! Founded in 2021 Coworkers 250+