Retention Manager

The Role

We are looking for a Retention Manager who will own the indirect revenue channel for one of our top creators. This is not a task-execution role - we need someone who thinks strategically, takes ownership, and drives results independently.

Your core mission: grow indirect revenue through high-quality mass mailings and posts, using data to continuously improve what you do.

What You Will Do

Strategy & Planning

• Develop and maintain a monthly indirect revenue strategy
• Build a structured mailing calendar with clear segmentation logic
• Monitor daily performance on assigned creator pages
• Report on results and propose improvements proactively

Mailings & Content

• Plan and launch daily paid mass mailings - volume varies based on page activity and traffic flows
• Keep the page active with regular posts, calibrated to the creator's content rhythm and audience behavior
• Write copy for mailings and posts with a focus on engagement and conversion
• Manage audience segmentation to run targeted campaigns at scale

Analytics

• Work with Power BI dashboards to track key metrics
• Identify underperforming campaigns, diagnose root causes, and iterate
• Scale what works; cut what doesn't

Team Interaction

• Participate in weekly indirect revenue calls (analysis + hypothesis testing)
• Coordinate with the lead on major strategic decisions

What We're Looking For

Experience

• 1+ year in customer retention, lifecycle marketing, or a closely related field
• Experience doesn't have to be email-specific - VIP retention, community management, or any role focused on keeping and re-engaging customers counts
• Copywriting skills with a conversion focus

Analytical Skills

• Comfortable working with analytical data - dashboards, metrics, performance reports
• Experience with Excel, Power BI, or similar tools (you don't need to be an expert, but you need to understand what the numbers mean and act on them)

Mindset

• You take ownership and make decisions without needing approval for every step
• You're results-oriented, not task-oriented - you care whether the mailing worked, not just that it was sent
• You're flexible about your schedule: the role fits within a standard workday, but there are evening calls and occasional peaks that require adaptability

Nice to Have

• Experience with photo/video editing tools (Photoshop, Canva, CapCut, etc.)
• Background in SMM or content creation
• Experience with subscription-based or creator-driven platforms
• Familiarity with audience segmentation and A/B testing

What We Offer

• Fully remote work with a flexible schedule (result-based, not hours-based)
• Ownership of indirect revenue strategy for a high-profile creator
• Dynamic, data-driven team with weekly knowledge-sharing
• Two days off per week (schedule at your discretion, provided mailings are planned ahead)
• Paid vacation coordinated with the team
• Clear processes and direct access to leadership