Retention Specialist

Industry: BPO - Call Center | Nutraceutical Products

Location: *Hybrid* Talisay - To start the job will be remote but it can change

Contract Term: Full-Time

Schedule: Varies

About Us:

We are a dynamic, fast-paced customer experience team committed to not just solving problems—but saving relationships. As a Retention Specialist, you're more than just a support agent; you’re an expert in educating customers, setting realistic expectations, and turning challenges into long-term satisfaction. If you’re a strong communicator who thrives on solving complex issues with empathy and professionalism, we want you on our team.

What You’ll Do:

Handle a high volume of inbound calls using multiple company tools and software.

Analyze each customer situation thoroughly to retain business, not just offer refunds or cancellations.

Use problem-solving and product knowledge to guide customers through solutions based on clear understanding of company policies.

Engage in active listening, demonstrate empathy, and set clear, honest expectations to ensure each customer feels heard and supported.

Follow interactive call scripts with precision while adapting to individual customer needs.

Calmly and professionally manage escalated or emotional customer interactions, aiming to defuse and resolve.

Accurately log call details, customer interactions, and resolutions using CRM software.

Participate in ongoing training to deepen your understanding of products, services, and customer retention strategies.

What You Bring:

- High School Diploma or equivalent.

- 2+ years of active experience in a Call Center/Retention Call Center.

- Advanced English. ( Mandatory )

- Understanding of advanced clarity in communication. (Empathy, Listening Capacity, Patience)

- Advanced Problem Solving.

- Technical Proficiency and Understanding in Products/Services.

- Proficiency with computers, especially with CRM software, and strong typing skills.

-High Speed Internet with Ethernet Cable is Required. 50mbps+ speed is required

- Laptop/Desktop. A headset is required. *Mandatory*

What Sets You Apart:

You don’t give up easily. You explore multiple options before suggesting a cancel or refund.

You approach each call as an opportunity to teach, empower, and build customer trust.

You’re calm under pressure and can work independently in a remote environment.

Why Join Us?

Be part of a mission-driven team focused on growth and customer loyalty.

Work remotely with flexibility, while engaging in meaningful conversations daily.

Opportunities for professional growth, continuous learning, and performance incentives.

Apply now! Selected candidates will receive a form to begin the process, either by email - Please keep your LinkedIn and email notifications turned on, since at the start of the process these are the only ways we’ll contact you. We’re hiring ASAP, so if you’re looking for a job, don’t wait!