Retention Specialist

America’s Home Health Services (AHHS) is seeking a highly motivated, results-oriented Retention Specialist who is passionate about sales, relationship building, revenue growth, and customer retention.

This is NOT a traditional customer service or follow-up position. We are looking for a sales-minded professional who knows how to build relationships, identify opportunities, generate additional business, and turn existing relationships into long-term revenue.

The Retention Specialist will play a critical role in protecting and growing our existing client base by proactively engaging with consumers, families, caregivers, referral sources, and internal teams. The ideal candidate is a natural salesperson who is persuasive, energetic, competitive, and driven by measurable results.

The primary objective: Keep our clients, grow their hours, increase utilization, prevent service losses, and generate additional revenue from our existing book of business.

Why You'll Love Being Part of AHHS!

We believe great people deserve great opportunities, a supportive team, and benefits that make a difference.

Here's what you can look forward to:

• Over 3 Weeks of Paid Time Off! Time to recharge, travel, and enjoy life outside of work.
• 11 Paid Company Holidays! Enjoy time with family and friends throughout the year.
• Mileage Reimbursement for your business travel throughout the territory.
• Medical Benefits with health insurance options.
• Retirement Plan to help you plan for your future.
• Career Growth & Advancement Opportunities with a growing organization.
• A Supportive Leadership Team that values initiative, creativity, and results.
• Room to Make Your Mark! Take ownership of your territory, develop your own relationships, and directly influence the growth of the organization.
• A Team That Celebrates Success! We believe in recognizing hard work, sharing wins, and helping each other succeed.

Key Responsibilities

Sales, Revenue Growth & Client Retention

• Proactively contact existing clients and families to identify opportunities to increase authorized and staffed hours.
• Drive revenue growth by identifying clients who need additional services, expanded schedules, or increased caregiver coverage.
• Conduct regular sales-focused outreach to existing clients to strengthen relationships and identify unmet needs.
• Identify clients at risk of reducing services or terminating care and implement aggressive retention strategies.
• Upsell appropriate services and maximize existing client opportunities.
• Re-engage inactive clients, lost cases, and clients with reduced hours to win back business.
• Develop strategies to increase client utilization and convert authorized hours into staffed and billable hours.
• Build strong relationships with clients, families, caregivers, and referral sources to encourage long-term loyalty.
• Identify opportunities for additional referrals from current clients and their families.
• Maintain a pipeline of retention opportunities, potential hour increases, and revenue recovery.

Business Development & Relationship Management

• Make outbound calls daily to existing clients, families, and referral partners.
• Conduct client check-ins that are focused on identifying additional needs and strengthening the relationship.
• Work with sales and coordination teams to identify clients who are underserved or at risk of leaving.
• Partner with branch leadership to develop strategies to improve retention and increase weekly billable hours.
• Identify service gaps, staffing challenges, and customer concerns that could result in lost revenue.
• Follow up relentlessly on opportunities until they are resolved or converted into additional business.
• Build relationships that generate repeat business, referrals, and increased client satisfaction.

Performance & Accountability

• Maintain a daily and weekly sales activity pipeline.
• Track client retention, lost cases, recovered cases, increased hours, and additional revenue generated.
• Monitor client census and identify trends in reductions, discharges, and service interruptions.
• Meet or exceed established sales and retention goals.
• Provide regular reporting on revenue protected, revenue generated, and clients retained.
• Collaborate with recruiting and coordination to ensure growth opportunities can be staffed and serviced.

What We Are Looking For

• Proven sales experience with a strong track record of meeting or exceeding sales goals.
• Experience in healthcare, home care, home health, insurance, customer retention, or business development strongly preferred.
• Someone who is comfortable making high volumes of outbound calls and initiating conversations.
• A persuasive communicator who can turn conversations into opportunities.
• Strong relationship-building and closing skills.
• A competitive personality who is motivated by goals, performance, and results.
• Ability to identify revenue opportunities that others may overlook.
• Excellent follow-through, organization, and pipeline management.
• Ability to work independently while collaborating with multiple departments.
• Strong problem-solving skills and the ability to handle difficult client conversations.

Why Join America’s Home Health Services?

America’s Home Health Services is a growing Pennsylvania home care organization committed to delivering exceptional care while building strong relationships with the communities we serve.

We are looking for someone who wants to make a measurable impact on the business, take ownership of results, and be part of a team that is focused on growth.

If you are a salesperson at heart, love building relationships, know how to close opportunities, and thrive in a performance-driven environment, we want to meet you!

Apply today and help us grow, retain, and strengthen the AHHS community by:

1. Saving the business: Prevent clients/staff from leaving AHHS.
2. Growing the business: Increase existing clients' weekly hours.
3. Recovering the business: Win back lost and inactive clients.
4. Generating new business: Obtain referrals from existing clients and families.
5. Protecting the revenue: Identify service interruptions and lost billable hours before they impact the bottom line.

America's Home Health Services is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. Come as you are and grow with us!